Penfolds Roofing & Solar

When we phoned for a quote Dylan came out the next day. He looked at the roof and with in a few days had a quote ready for us with different options and price break down.(very helpful for comparing). While waiting for roof to be replaced it developed a leak, they came right away and tarp area until new roof could be installed. Crew that installed roof was very professional. Great job done all around. looks great. I would recommend to any one.

I reached out to Penfolds last year for a quote on a new roof and solar power. Hamish presented a polished and informative proposal. He was both professional and patient. Both the roofing and solar installation crew were organized and tidy. The project moved along quickly and on budget. Great communication through all stages of the project.

Thanks penfolds!

We are very pleased with the service we got from Penfolds all the way from Chris, the technical advisor , to the team of roofers. The job was done in one day and everything was left clean. There was no damage to our gardens or yard. The after service to check that all was as it should be was greatly appreciated.

Penfolds installed our new Ecoroof Rubber Roof in 2007. We took out a $28,000 loan to do this. The company strongly promoted the long-term viability of this product, which carried a 50-year manufacturer’s warranty. Initial problems and leaks around our chimney were satisfactorily addressed. However, over the following 11 years, we have been plagued by five (5) major roof leaks in a number of places. Last year, just prior to the expiration of the 10-year workmanship warranty, we suffered another major leak. A workman from the company misdiagnosed (intentionally, perhaps?) the problem as a tiny bit of debris that had found its way between the tiles. Surely, by 2017, Penfolds must have been well aware of the problems plaguing Ecoroofs of this vintage! The saga continues. A few weeks ago, we experienced another major leak (the worst of any leaks to date). The next day, a helpful Penfolds rep installed a tarp over the area of the leak and informed us that the rubber tiles that the company used in 2007 were subject to significant shrinkage and deformation over time! Finally, we had an explanation for our history of recurrent leaking! No wonder our attic shows signs of water damage in countless places. We subsequently requested an opinion from an independent roofer, and his assessment agreed with that of the Penfolds rep: major shrinkage and deformation of the rubber tiles, and in many locations, poor placement of nails – all adding up to an unpredictable leaky roof.

Over the next few days, the Penfolds tarp blew off, and the forecast was for more rain. We asked the company to reinstall the tarp and provide us with better roof coverage, given the unpredictability of the next places that are likely to leak (we provided the workman with 2 of our own tarps for this purpose, which he diligently installed). Two weeks ago, we phoned Penfolds and spoke with Stephane. He told us that the matter had been handed to a production manager, who was in contact with the manufacturer of this totally unacceptable Ecoroof product. Since then, we have heard nothing more. This week, on 2 occasions, we called Penfolds, to receive an update on our file, but our calls were not returned. To say that we are disappointed in Penfolds is an understatement.

Update 2 ½ months later: Several weeks ago, Penfolds and the manufacturer of the rubber tiles came to inspect the defective rubber tiles on our roof. Although the manufacturer proposed replacing the south-facing side of the roof only (because up to that time, all the leaks occurred on that side), Shaun at Penfolds insisted that the entire roof be replaced under the warranty, at no cost to us. That is exactly what they did! The roof is now completely finished. The work crew, led by a kind and friendly man named George, worked incredibly hard in spite of the uncomfortably hot weather and left the yard clean and tidy. We are thrilled with our new roof, and thank Penfolds for their understanding and perseverance. Follow-up rating: 10/10. Thank you!
Signed: Not Leaking in Langley

Whole roof replacement including 5 skylights — the work was quick, very little debris left behind, and the workers were pleasant

We had examined a neighbour's roof recently replaced by Penfolds to their satisfaction. Michael came by on two occasions an gave us detailed explanations of the various tiles and their application. The old roof was removed and the new replaced very efficiently and rapidly by a skilled team.

Cleanup was meticulous and we are very pleased with the final appearance of the roof -- to which they have applied an approved warranty

We had two significant leaks in our fourteen year old roof, so we were quite sure a new roof was needed. We contacted some friends and relatives, all of whom recommended Penfolds. When we contacted your company, Jason responded very quickly and came to our home within a few days. He gave us detailed information regarding the entire project. We were impressed with his knowledge, detailed description of the project, and estimated costs. On the planned starting date, Jessie and his crew arrived promptly, worked diligently, and completed the job within the day. Their cleanup was immaculate. There was no evidence they had even been here! We are very satisfied customers.

Jason and team were great to work with. Very efficient and did all the work on time, would recommend to anyone who needs a new roof. Clean fast and all done properly backed up by Penfolds warranty. What else can one ask for.
Thank you Jason!

Penfolds had great and timely service, went the extra mile and replaced the flashing when many other companies don’t. The crew were friendly and tidy as they kept the worksite clean. They were quick and efficient as our roof has many different angles. They were done in three days! The roof look oks great and we’d recommend them to everyone!

We had hired Penfolds years ago to put a metal roof on a home we had. The work they did was so fantastic that when we moved into our new house a decade later, they were our first call when we had repairs needed on the deck and later on when we needed a new roof.
We worked with Michael at both houses and found him to be great to work with; always available if we needed him and incredibly thorough in explaining the process to us. Knowing that it is Penfolds who has done our new roof, I never have to worry as I have 25 years of security with their fantastic warranty. As I write this, it is pouring rain outside and with our new Penfolds roof, I know I have nothing to worry about as their work is always incredibly well done.