North York Moving And Storage

DO NOT USE! I cannot stress this enough. The time alotted to move was completely underestimated and because they only allowed 4 hours to move before their next job started once 4 hours was up they left! They drove their full truck back to their yard and parked it. They said maybe the next day they could finish the move but that doesn't work at all (who would it work for?). After having family members call them a few times they finally agreed regardless of the time of night they would drop off the belongings after their other move (don't even want to get into the nightmare rebooking the elevator is going to be). Not trusting them at all the police have already been called and they have the complaint registered. When the police followed up to see if the furniture had been delivered they were informed as to the status (no it wasn't) and also given the heads up that they may be called again once the movers do show up in case they jack up the price to release. OH and the movers REFUSED to hand over a signed copy of the agreement. They just jumped in the truck and drove off. OH and the owner kept making excuses and sayng "see it from my point of view".... last I checked he wasn't the customer! Go elsewhere or tell your friends you will buy them pizza and beer to help... anything would be better than this company

We just went through an extremely painful and stressful move, orchestrated by North York Moving. We moved from Ottawa to Edmonton in September/October. We solicited quotes from a few different companies and in the end decided to go with North York. Once the deal was done, things started to go sour. I think point form will work best to describe our experience:

1 - North York Moving (NYM) told us that the movers would arrive to start loading our belongings between 8:00am and 11:00am. They arrived at 12:30pm.

2 - NYM assured us that it would only take about 2 hours to finish loading the truck. It took over 7 hours.

3 - NYM told us that we would pay when our belongings were delivered. The moving crew insisted we pay a $1500 deposit before they would leave with our belongings.

4 - NYM told us that although they couldn't give us an exact delivery date until our belongings were loaded onto the carrier's truck, we should expect delivery within 7-10 business days of pickup. We took delivery 23 business days after pickup.

5 - Our final bill came in at more than double the quote.

6 - Once we started to notice problems (extra charges on the final bill, extreme delays in delivery), NYM ceased all communications with us. They were unwilling to even discuss any of the problems we had, let alone work together to resolve them.

7 - On the final bill, there were two charges that were not included in our quote, and a third charge was misquoted. Again, NYM was unresponsive to our inquiries into the discrepancies.

The one and only positive thing I have to say about NYM is that when our belongings finally arrived, everything was there and nothing was broken or damaged.

A long distance move in itself is a very stressful experience. Ours was made all the more stressful by using a company that gave us an inaccurate quote, took an extra 3 weeks to deliver, and refused to communicate with us once our things were picked up and we were essentially locked into paying them. The only reason I give NYM 1 star in this review is because they didn't lose or damage anything.

I would never recommend anyone to use North York Moving, unless dealing with any of the above sounds appealing to you!

Despite walking through our house, North York Moving intentionally underestimated the size of truck needed to move our contents (many of which we had given away after the quote - so if anything we had significantly less to move). We agreed to their quote, which they guaranteed in writing for us weeks before the move.

The day of the move, there were many unpleasant surprises, the worst of which was that our stuff came nowhere near fitting in the truck. We were already concerned about this happening during the estimation, and I had called Olivia, the GM who had done the walk-through of our home, weeks before the move to be guaranteed that everything would fit. I was told that 'they are professionals' and 'if everything doesn't fit in the truck, then they would get us another truck with no additional cost'. Well, surprise, surprise, everything didn't fit - didn't even come close. The owner, Joe, told us we had no choice but to pay almost double what we expected to get another truck that day. Olivia, who had guaranteed our quote in writing and had assured us everything would fit, dodged my calls the day of the move. With only hours before our house was going to close, we had no option, but to pay for an additional truck. We tried for an hour to work out the situation with the owner, Joe, even showing our written proof that our quote was firm, but they didn't seem to care that we were backed into a corner. They clearly knew we would need a 2nd truck before they even arrived that day. We were flabbergasted and disgusted that the company had no issue adding an outrageous amount of stress to an already stressful day. I would highly discourage anyone using this moving company. We were subject the perfect moving con. I hope this helps others stay out of their trap.

We called this company knowing the people who own it hoping that we could get at least one of the owners to do the move.

But this was not to be.

The guys who came wasted our time. They wasted our money and destroyed our furniture because the driver did not know how to drive stick.

I would never recommend them unless you could get the owners.

The most terribly managed moving company. Lost my fridge parts and damaged the house. Not even returning my call. The workers were polite and nice but the owner was horrible. Please don't use them.