We had a flood in our basement due to a blockage in the drain. Because of the flooding we had to act quickly and called in a well know drain company who told us the drain had collapsed and needed to be replaced. The day the repair was completed and the earth replaced they told there was another repair needed five feet away from the first and the whole drain should be replaced.
We now had the time to get quotes and more information before we
proceeded. Isaac from New Canadian Drain & Plumbing Co. scoped the drain and gave us all of our options, he was professional and courteous and answered all of our questions, an all-together different experience. The standard of work from Victor and Patrick was excellent, they are hard working and polite, the excavation was done with care and they replaced a lot more of the pipe than the cracked area. Issac also told us it is customary for clean outs to be installed, which the original company did not do, so he installed two at no extra cost.
The cost of the work was a $1,000 cheaper than the first repair ( the prices from two other companies that quoted were also cheaper than the first company).
Thank you Issac, Victor, Patrick and Anna. We will certainly recommend you to our friends and neighbours.
- Approximate cost of services:
- $3,300.00
- Company Response
Hi Harry, first and foremost, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you, in advance, for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Harry, take care.