Leon's Furniture

Warranty service is terrible even the store Manager did nothing to help with our frustration. Never going back ever and letting all our family and friends know how you treat your customers like garbage.

Beware material was defecctive leons replaced it twice ..I have problems again and now they are stalling..warrenty runs out in a few months..it will be the third time with the same problem...Dont buy from Leons nothing but problems.

Purchased a sectional sofa October 23rd, it was delivered partially, have been waiting 12 weeks for the other part. Sofa and chair for living room (crap) no refunds. Say it's Canadian made, it's not paying out to buy made in Canada. Sad. Do not buy here!

If you're moving into a condo downtown don't buy from here. They give you a 6 hour window and will come whenever during it despite being informed about service elevator reservations. The first delivery they came before the reservation. Rushed to make the delivery and gave me broken table, and forgot to deliver a table. We called and set up another delivery 2 weeks in advance for the exchange/delivery. We told them we can only reserve the elevator for 2 hours per day and that we've had to send other movers away who came outside that elevator reservation. They said they'd accommodate us and noted it on the delivery file .Then the day before the delivery they call to say the movers will come between 10 and 2 with only 1 hour being in our reserved time. The customer service agent was so unhelpful and did nothing but waste time . I don't know how they operate but there's no comminication between their departments and none of them seem to care about service. They mess up and don't care about fixing their mistakes.

We paid for a sofa and ottoman in October. It is the end of December now and we still don't have our furniture. We were told 2-3 weeks shipping time, then 4-6 weeks, then no one could trace it. We were told it was in our city, then it was lost for a few weeks, then were told that it had never left the warehouse in Edmonton. They offered us to go pick a new sofa and when we did, we were immediately told that we couldn't have that one because it wasn't in stock. No one at any head office will talk to me. They have blocked me on social media and deleted my posts warning others not to shop here.
DO NOT SHOP AT LEONS! Save your money and sanity and go anywhere else.

Leons customer service is horrible they deliver broken furniture and deliver it late. I dont reccomend you buy anything from leons. Whenever you call them they just put you on hold then end the call. The only way to buy anything is by going to the store, you cannot purchase any furniture online.

First, 3 weeks ago Leon's sold me tv which they did not have in stock (online purchase). After payment was processed I received email saying: "this item is out of stock". Nobody at Leon's could tell me approx delivery date. Picked up tv 2 days ago, was not happy with it so called asking about returning it. Was told that there is no returns just because somebody is not happy with the purchase and that it is specified during ordering process. I said it is not. After checking with web department customer service person called me back saying: "it is part of FAQ". How many people read FAQ when ordering online? Have been Leon's customer for over 20 years, NEVER AGAIN.

their sales are final be Aware of that very well. if you get product and it does not work you will find yourself in a circle where store will send you to the manufacturer and manufacturer to the store while you are stuck witn product that does not work. and once they take your money good luck with evetything. i will never buy snything from their store again. bad customer service and process very bad. we learner our lesson well and have paid a lot for it.

Sales rep measured sectional which did not fit would not let us return and took 5 months for replacement pieces took 5 months to
process credit for returned pieces extremely poor customer service
no reads notes and management unavailable

I am a widowed 70 year old and purchased a new sofa and recliner chair from Leon's approximately 4 yrs 3 months ago. The recliner chair is unusable because the padding has collapsed. The sofa is ok but it doesn't get used very often. I have been using a cushion for approximately 6-8 months now but it still causes back pains. Can't really afford to replace it so I use a kitchen chair now. Of course Leon's aren't interested in doing anything. It doesn't get a lot of use but it is now basically garbage!!