Laird & Son Heating & Air Conditioning

I have no relationship or financial interest in this company. Laird and Son was exceptional with the install for my parents. From the time they gave us the quote until the time after the install. They were very professional and helpful with my parents who don't speak English as there first language. They beat expectations on the timeframe and removal of the old oil furnace including full instalation of the above products. They never tried to pressure my parents in upselling or what was not necessary. They made my parents feel very comfortable throughout the whole process. They gave us the best price from other competitors. We would like to thank Ron and his team for making this process seamless and for actually caring for my parents like his. Product is one thing but service to me makes the great company's stand out in my opinion. Thank you.

Laird & Son installed my new furnace, AC and tankless water heater. I was under a very tight deadline to complete the work and I had many different contractors scheduled for various jobs; Laird & Son worked with me to accommodated my every need from installing the various equipment on different dates and times, to coming back and doing additional duct work that I had forgotten about. Every member of their team were very professional, the administration staff always called me back in a timely manner and made every effort to arrange a solution to all the obstacles I was facing with coordinating multiple contractors. The installation team members were extremely hard working and skilled, staying much later than scheduled to finish the work needed so the next contractor (different company) could begin their work. When the time came to schedule a start up for my A/C, the staff worked to find one of the team members that would be able to complete the work after hours because I was not in a position to take time off work. Excellent customer service is what you receive from Laird & Son. I would highly recommend them. Thank you.
Beverley McLean

I converted my oil burning furnace to a gas one earlier this year.
Laird & Son came soon after I called, and gave me a realistic estimate, in line with the other's I'd also sought out.

They scheduled the job quickly,and on that day (one of the coldest of the year-end of January),their employees showed up promptly in the morning and set upon the task.

They knew what the job entailed, how to do it, and they did it.
No fuss, no muss, no real hassles or problems. I had heat by suppertime.
They actually did better work than I've seen from others.

Furnace worked great all winter and still does.

They did a very thorough and awesome job.

We had a new furnace put in by Laird and Sons last fall, and it has been wonderful! We had a terrific experience with the company from estimate to installation. The furnace is an exceptional product, and has been a perfect fit for our home - quiet, efficient, and our last heating bill has decreased by half compared to last year!

These guys did an emergency boiler replacement just prior to the coldest day of 2010 for me. Dave took time out of his holiday party to make sure I was taken care of, the workers were friendly and very professional, and when I requested some tweaking after the install they were quick to take care of me.

We bought our house in April and recieve their offer to swith fuel delivery service in May.
We called them in August and they kept thier promise and gave us a free service maintenance and discount as stated in their letter.
Very professional and good customer service.

Dave Bissonnette, my salesperson, was very helpful and professional, in his advice to me. Dave and Brendan, the installers, were first class mechanics and did an excellent job. Laird & Son can be proud of these employees. I have used this firm for 48 years for my heating and air conditioning needs and would recommend them to anyone.

broken AC on a hot saturday could have been trouble, spoke to one company told me that I needed to replace motor--Noah from Laird fixed it for a few hundred bucks and was on my way!@!

Our old furnace had a crack in the heat exchanger and had to be replaced. We decided we should upgrade our water heater to a tankless model at the same time. We did research on the internet and called three companies. There wasn't much difference in the three quotes, but we felt Dave from Laird and Son had a better knowledge of the systems and was able to explain some things that the other people didn’t tell us. He also gave us the clearest understanding of government rebates and how they would factor into the quotes. Installation of the new furnace went smoothly and the Laird installers left the basement clean and tidy. They took away the old furnace and water heater and they also took care of all the paperwork for returning the old water heater (it was a rental). A few days later, I had some problems with programming the water heater thermostat timer and I called Laird and Son. Brian came to the house right away and helped me set it. All in all, we had a very good experience with Laird and Son and we would definitely use them again.