Job was changing all old galvanized pipe in the house to copper. He changed everything except lines to bathroom sink, "because they were too hard to get at". I wasn't happy, but allowed this. Later the connection he made between these and his new copper lines started to leak. A guy came back and made a new connection, which also began to leak in a few months. Eventually I changed these lines myself, but mad that I had to because it should have all been part of the first job -- estimate was for ALL pipe in house, not "except bathroom sink". Meanwhile the math was wrong when he made up the final bill, and he wrote down a $200 discount but didn't subtract it from the total. Didn't notice that at first, overpaid by $200, then later noticed and phoned. Secretary could not do math and argued. Eventually got the money back but not friendly. Worst of all is their "service partner program". The plumber told me that if I signed up for this, I would pay so much a month for one year but it would entitle me to a percentage discount on the work, which was worth more than the total monthly sum over the year. So I signed up, and got the discount, and had the plan amount put on my credit card every month. BUT the year ended and they kept taking the amount off every month. I had to keep cancelling it. They told me there was nothing about 'one year only' in the plan. Well when the plumber is in your house he's the company's rep and you can only go by what he tells you, and "Louis" said one year.