Ice Innovative Care Of The Environment Inc.

Buyers BEWARE! We had this company give us an estimate a few weeks ago that included required ($1809) plus an additional quote for suggested work. I called a few weeks later and asked for a discount. They agreed to give my parents a 10% senior discount + 3% if we paid cash (to avoid the transaction fees they get charged). We agreed and they came a week later. It all seemed fine until they finished the work and wanted to be paid for the required AND suggested work, which we never agreed to. I explicitly asked that we would owe what the quote of the required work was ($1809) minus the assessment price (of $125) we had paid on the first visit. I was surprised they wanted to charge my father more after they finished the work, but on the phone with Donna (the office manager) she agreed to take out the suggested work. Then I come back to find that they were taking ALL the work down. They argued that to get the discount we needed to do both the required AND suggested work. BUT THEY NEVER SAID THIS UNTIL THE WORK WAS DONE. I honestly believe this company acted in bad faith. Donna didn't even have the decency to call me and say they were going to take everything down. SO BEWARE, THEY SAY SOMETHING, BUT CAN CHARGE YOU OR DO SOMETHING ELSE.

And to answer the response of the company:
1. We never agreed to both required AND suggested work. I was the one that asked for the recordings of the conversations, for which Donna said it would take time. I remember clearly confirming the total amount owed as $1809-$125, which obviously did not include any suggested work.
2. Had you acted in good faith, you would have done at least two things: Donna would have called me right away to notify me you would order the workers to take their work down. And second, you could have said that you would review the recorded calls to clarify the misunderstanding. You did neither. You made a decision without talking to your costumer.
3. You claim the whole family saw the work, which is not accurate. My husband and I were inside the house taking care of our newborn baby, and my father came out regularly to see the work. He doesn't speak a lot of English, and he is not an expert of squirrel remediation, so it would be impossible for him to see that you had done both the required and suggested work. We trusted your company.
4. You are suggesting we were trying to not pay for a service. We are not going to pay for a service we never asked for, but certainly for one we agreed on. We were prepared to pay for the required work at the rate we agreed. Your accusations are ill founded and defamatory.
4. I am happy to go to court, because my conscience is clear. It is quite telling that you respond with threats and improprieties to an unsatisfied costumer. It shows how you do business.

I managed a condo, groups of townhouses near both forest and a lake. Consequently we have on going issues with raccoons. We hire ICE to come seal openings and enclose vents etc with mesh in order to deter these animals. It has been a good experience working with this company.

There was noise coming from up above in my house, Squirrels can be very noisy. I did a search and called I.C.E., they were the closest to my home. They came, were nice to deal with and helpful, they left saying that there shouldn't be any more issues. Well the squirrels weren't gone, I had to call them back again. They closed off the areas again, and did more sealing, however, it took 3 times for them to get all of it fixed.It worked that 3rd time, they only charged the once. However, I did have to take time off work each time they came.

I bought a house that had been having renovations and was empty for a period of time. Once I discovered the raccoons had moved in I needed help to be rid of them. The raccoons came back after a few years and so it took two attempts to get rid of them. Their work was warrantied so they came back at no charge. They inserted wire mesh around the vents and sealed any openings they could find. They even sealed around the dryer vent to prevent smaller rodents from moving in. I recommend them to everyone. Great and friendly service.

I have a farm and used I.C.E twice, once for carpenter ants and once for wasps. We had a very serious wasp infestation. It took several trips for them to visit and get rid of all the wasps. I had hundreds of wasps up in the attic. Quite serious. They were courteous and very conscientious. I would hire them again if needed.

I thought I had bats in my attic, so I called them. By identifying the droppings on my window sills they determined that yes it was bats, but they were actually in my soffits and fascia. I am located near a creek so many of us on the street have had this issue as there are plenty of mosquitos for them to feed on. Unfortunately for me they couldn't do the work immediately. There is a law protecting bats during a certain time of year. Up until August, when there are young bats present they cannot set the one way gates. Once the bats are old enough which the government states is in August around here, you can install the one way gates. It allows them to get out of the trap but not to get in again. I.C.E. came back when the time was right to install them. They also checked the attic to be sure that there were none in there either. Their work is guaranteed for 5 years. They are very professional, dressed appropriately and well trained. It took 3 men most of a day to silicon seal every possible opening in the house. It was quite an experience.

Several times now I have used this company to remove unwanted pests in my house. For mice and for wasps. I have always found them to be trustworthy and professional and very thorough.

We have a large supply of pet food kept in our building. Consequently, we have had squirrels, rats and mice removed. When calling around for someone to help us I found this company had reception staff that was knowledgeable and and very friendly. They came and checked the outside of the building and sealed where necessary. Very happy with them.

We first used ICE two years ago when we lived in Brampton. After we moved to our new home last month, we realized we had a problem with mice and squirrels. We called ICE Pest Control & Wildlife Removal right away. As before, their service was fantastic. Donna, at the office level, accommodated us right away. They sent two technicians this time, one for the mice and another for the squirrels.I was told each division has different licenses and ministry guidelines. I am so pleased with their service & I am mouse and squirrel free. It is also comforting to know that ICE follows all regulations and does an amazing job. My new home is free from all critters. Thank-you ICE I would definitely recommend you to all my new neighbours.