- Approximate cost of services:
- $13,000.00
purchasing the perfect area rug
Imperial has been in business for over 46 years, and have earned the respect of thousands of customers locally and world wide because of our quality mechandise, honesty and exceptional service. This carpet was purchased by Trudy Lorenz DECEMBER 31, 2013. The carpet was brought back to us with the stain MAY 8 2015. When purchased we were told she would be storing it, as a courticy we wrapped it in plastic for her. This carpet was taken the same day it was purchased. Once a carpet leaves our premise we cannot be responsible for what happens to it. We tried to accomadate Trudy Lorenz by hiring a specialist to examine the carpet to see what in fact the stain was. It was determined by the inspecter to be mint tea. We suggested that she clean the carpet, but Trudy Lorenz refused this. As the carpet was not stored at our facility and such a long span of time between the purchase and the return we cannot be responsible for what has happened.
New area rug and service quality
Area Rugs and Wall to Wall carpet