Home Depot - Wicksteed Ave

I paid for a tube of caulking on MasterCard. Within a few hours, I had to exchange it for a different colour. When I made my exchange, the Home Depot employee decided to use a gift card to make the switch. As a result, when I was forced to return the caulking the following day, the store associate said she could only return the money as store credit. When I showed her the original receipt indicating my credit card payment, she insisted that although "it was the employee's error" she could not do anything for me. She sent me home with a credit note. Unbelievable. I guess I would have been out of pocket $200 had I bought a mower.

It seems the more I visit this Home Depot, the better the service that I receive. I own a small assembly & installation company which requires constant restocking of supplies and the purchase of unique materials.

Too bad I do not remember the gentleman's name but he is always in the hardware department and ALWAYS offers sound, practical and straightforward advice. Never fails.

Cheers! i will be back again.

I had a bad experience using the Home Depot (Leaside) for my condo kitchen reno. I believe the problem was due to the fact that Home Depot contracts out the renos to a company called Complete Kitchens who subcontracted out the reno to another company. The project went approximately 4 weeks over schedule. I had to contact the customer service head office to resolve all the issues because management at the Leaside store was not helpful. (Christine at the head office is wonderful.) Even though all the issues were resolved and Christine was able to get my expenses reimbursed for the time my kitchen was not usable, it was an experience I never want repeated in my lifetime.

Recently, we decided to replace our old glass sliding doors in the entrance way within our condominium. We went to the Home Depot on Wicksteed Avenue and were amazed at the selection they had in stock. After much soul serching we selected the three sliding doors required to fit our space. The doors were delivered in a timely fashion and the installation was relatively easy. Thanks to all the staff who made this project a huge success!

We heard about a tent on the radio. The deals are really good, keep an eye out (or your ears for the radio add) it takes place at only one home depot centre. They also had hardwood and bamboo flooring for very reasonable rates.

We have had great service at Home Depot. The team is always friendly and helpful. They helped us make large decisions in regards to purchased for our new bathroom. They ahev a large selection to choose from, and make life easy with trucks that are easy to ernt for larger items, and usualy available quickly.

We had our Kitchen renovated and ordered the Cabinets from home depot. Our co-ordinator was very patient, but extremely busy. We went through the planning and drawings several times. It seemed to work out well. However, the installation wasn't as thorough. A single installer worked on our project and as a result, we had to have someone come back serveral times to correct some of the mistakes that resulted.

Handy to get to and always have what I'm looking for. The great thing about home depot is the stores will take return no mater where they wher purchased. Most stores are laid out the same so it makes looking for things easy.

We ordered mirrored closet doors from this Home Depot location last Fall. The customer service representative was exceptionally nice, if not completely knowledgable. We were assured that the two sets of doors would arrive within 4 to 6 weeks. Thankfully, we were called and told that the order had arrived in just under four weeks. We drove our purchase home, and opened the boxes, and came to realize that only one set of doors was actually delivered. When I called back the store to see what had happened to the other half of the delivery, I was told that they did not know, but would look into and get back to me by the end of the day. Again, a very nice customer service person attempted to help, but after several days, they could not locate the second half of the order. They called the company and, indeed, the complete order had been filled out. After over a week of not knowing what had happened to the other order, I finally cancelled it, and had my money returned, deciding to buy elsewhere. Even though I didn't want to, I went to the HomeDepot location at the Stockyards, and placed my order. When they entered the information, the lady told me that I had just returned that order, BROKEN, and wanted to know why I was ordering again. TOTALLY confused, I told her I did NOT receive the order, and that, in fact, the store said they weren't even able to locate it! She said a set of mirror doors with MY name on it had been returned by the Wickstead store BROKEN! I think they very well knew that the doors had broken, either in transit or in the store, and decided to say they couldn't locate it! How dishonest!

Dealt with George at the flooring counter. Very professional and helpful. There was a bit of a time lapse between the time I placed my order, and the date the floor was scheduled for installation. During that time, the laminate style/colour that I chose had gone on sale. George called to tell me this, and lowered my price to accommodate the sale price! Amazing! The installation team was quick and professional. I would go back to them again for future projects.