Went to Home Depot in July to buy some lights. An employee approached us about duct cleaning. We spoke to him about receiving written material to review later at home. He provided us with it.
Got home, reviewed it thoroughly. Called them up to set up an appointment the following week.
They arrived on time in the afternoon, explained to us the procedure, the cost, and time to perform the service. They took approximately 1 hour to clearn our ducts and talk about the service.
No headaches or hassles. The people were always polite and courteous.