Highland Furniture

Home Staging
Mississauga ON L4Y 2B6
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Home Staging
Highland Furniture
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60%

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Reviews by rating (past 12 months)

Reviews for Highland Furniture

Average customer rating:
7.9 10 (47 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
0/10

once paid, promises changed

read the reviews before you buy, exactly what everyone said, once you pay, promises changed, and the nice lady turns to attacker who uses the negotiation against you as if it was crime to negotiate

Approximate cost of services:
$2,100.00
1 of 1 people found this review helpful.
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Company Response

We're sorry you were not satisfied. At the point of sale you were told that the furniture would be delivered to your home but setup is not included and you agreed to that. You did not want to pay extra for assembly as price was a big factor for you. It is also indicated on the invoice that setup is not included with delivery.
We were glad to inform you that we would be able to delivery the furniture a day earlier than promised and you were very happy with that. Upon delivery, you demanded from the delivery crew that the furniture be assembled and when you were reminded that you had declined the assembly service because you didn't want to pay extra for that, you got very hostile towards everyone.
It just can't be arranged on the spot at time of delivery because the drivers have other deliveries scheduled after yours and when the schedule is made we take into account any extra time needed if a customer has requested assembly services and book the delivery schedule based on that. That's why this arrangement needs to be made well in advance and not on the spot. Any delays like this is not fair to other customers who are waiting for their deliveries after yours and many have very restricted timings due to elevator booking restrictions or work schedules.
We would be happy to send an assembly person to your home to help you assemble your furniture at a minimal cost if you still need it. Most of it is already pre-assembled from the factory and only very minor assembly is required.

leahchiarantano
leahchiarantano
1 review Mississauga, ON
10/10

Furniture

We love highland furniture! My boyfriend and I just bought a condo and wanted all new furniture. We first went in for a mattress and they had options. The one we liked, she gave us a deal to help us save some money! The delivery service was right on time and they were very helpful and quick as well! We went back two weeks later and they remembered us. She showed us a lot of options for couches and was able to offer a lot of deals. They have everything that all the standard furniture stores have but are willing to make deals. They are very flexible and able to pretty much make any couch to your liking! We love highland furniture and will continue to shop there for our house needs :)

Approximate cost of services:
$2,150.00
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Company Response

Thank you for the fantastic review, it's hard to forget such a wonderful couple...hope to see you guys again soon!

Josel
Josel
2 reviews Brampton, ON
10/10

Living Room and Bedroom Sets

This store is absolutely excellent when it comes to service, time delivery, and dealing with the customers. The sales person (Raj) is very professional. She attends all our concerns and very accommodating. I bought 3-sets of living room furniture and 2 beds from this store. The prices of their goods are very reasonable compare to other stores. I will give 5-STAR to this store. This store is highly recommendable.

Approximate cost of services:
$10,000.00
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Company Response

Thank you Josel for the excellent review - it was a pleasure working with you, your custom furniture looked great and we are glad that you are happy!

andra.singh
andra.singh
1 review Mississauga, ON
8/10

Mattress

So far it is ok my husband and I have no complaints about sleeping. We sleeps ok very good thank you.

Approximate cost of services:
$700.00
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Darryl
Darryl
3 reviews Mississauga, ON
8/10

Furniture putchase

Purchased sofas and dressers from Highland Furniture and was extremely satisfied with the service, quality and pricing.

Approximate cost of services:
$3,500.00
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Company Response

Hi Darryl, we're glad you're happy with the furniture you purchased from us! Looking forward to doing business again soon!

anonymous
anonymous
1 review Mississauga, ON
8/10

Couch

We ordered a leather couch, love seat & bar. The owner was so nice & accommodating. She even threw in the cushions that were on the display, as they looked amazing on the couch.

Approximate cost of services:
$2,200.00
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Company Response

Thank you for the nice review! We're sure they will look great in your new home!

UVRI
UVRI
2 reviews Toronto, ON
10/10

My daughter custom double bed

Friendly and patient sales staff. We had seen a double bed we liked on display in the showroom but my daughter wanted some alterations done with crystal beading, the foot-board size and the accents on it. They were more than happy to accommodate at a fair price.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for the kind review, the custom alterations you had done looked great, we're sure your daughter must be so happy!

Serge K.
Serge K.
2 reviews Whitchurch Stouffville, ON
10/10

Sectional sleeper couch

This isn't the first time we've come to Highland Furniture for our home. We are repeat customers even have had friends buy from them. Their customer service is honest and helpful and the fact that they can hand make almost anything to your exact specifications is enough for me. We custom ordered both our sectionals and we are more than happy with the results. Ask for Raj when you call or go to Highland and tell her Serge referred you.

Approximate cost of services:
$2,200.00
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Company Response

Thank you Serge for the kind words! It's always a pleasure working with you!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Pleasant Experience

Raj from Highland Furniture ordered me a carpet from a carpet company. They were listed as a dealer on the carpet companies website.

Raj was polite and efficient. The carpet was available quickly and everything is as it should be. Take a look at the picture! LOVE my new carpet!

The price was very competitive. 35% cheaper than other dealers!

All in all it was a very positive buying experience for me.

Approximate cost of services:
$1,000.00
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Company Response

That's great to hear! We always try our best to provide competitive prices! Hope to see you again soon!

Private User
Private User
Private User reviews Mississauga, ON
0/10

Sofa Set

We bought our Sofa from this place and initially everybody was nice until they have collected the full payment. This lady Raj does not know how to talk to the customer. I would not recommend this place to not even my enemies.

Approximate cost of services:
$2,000.00
3 of 4 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Highland Furniture

Why choose Highland Furniture? Highland Furniture is a furniture store based in Mississauga, ON. Since opening, Highland Furniture has served customers in Mississauga, Toronto, Milton, Brampton, Burlington, North York, Scarborough, Cambridge, Waterloo, Guelph and Kitchener with low prices on furniture products and top notch customer service. Our knowledge of the ...
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