High Life Heating Air Conditioning & Security Inc

Met Justin of High Life at the home show and was educated on the spectrum of units they sold. I shopped around and felt Justin's approach was the most informative (although the other HVAC companies were just as informative, they seemed to keep up selling us on their more expensive units without even asking what our needs were).

I booked a free consult/house inspection with Justin and found him to be helpful answering some of my questions. Biggest question I asked was why other companies told me to get a 3 ton system for my 2300 sq.ft. 3 floor townhouse while he suggested to get a 2 ton. He explained in detail why a 2 ton system (which is cheaper) would work better for my specific house, and to be honest, I was concerned about the power output of a smaller unit. I found their quotation competitive and decided to go ahead with their services.

The installers were on-time and done in a timely manner. They left no clean-up mess and went through the install with me. Justin even showed up after the install was done to make sure everything went well.

After using the A/C for the past 2 months, my concern about the 2 ton unit over the 3 ton has been erased. The cold air distributes relatively evenly on the first 2 floors (1 degree colder on the 1st floor vs 2nd), and fairly on the 3rd (2.5 degree difference from 1st floor to 3rd floor) floor - something Justin mentioned will occur in a 3 floor house. I'm pretty satisfied with the performance of the unit, knowledge of Justin and the installers, and the overall experience.

Highly recommended.

We were initially referred to this company by family. They have done great work for them.

Initially, we were very satisfied with the price and the salesman, Edward. All of the products installed works well and there are no problems. We got a Carrier Infinity Furnace and A/C and a Rinnai Tankless Water Heater. The furnace and a/c are highly energy efficient, quiet, and powerful. Also, there are no problems with the tankless and we enjoy unlimited amounts of hot water.

Unfortunately, the contractors installing the equipment were sloppy, lazy, and messy causing damage our home. They drilled several holes into the wall to find the "right" place and did a sloppy job mudding and caulking around the holes they used for venting. 6 months later, the mud and caulk are already starting to crack. There were fingers wiped on the wall, and finger prints in the mud and caulk. Some holes to the outside were left unfilled completely. At one point, the contractor drilled through the wall at the level of our hardwood floors, damaging our floor. After the job was complete, I received a phone call from one of the contractors claiming that I had thrown out the "sticker" on the water heater rental they were replacing because he could not find it. I stayed with him on the phone as I searched through the house but I found him to be rude and impatient. He said that they would not be able to return rental until unless we had the sticker or else I would have to pay fees. The next day, he called and said he found it in his truck, not offering an apology for his mistake and for the stress he caused.

We had this work installed at the end of December and it was only recently that I discovered the aesthetic problems. After contacting High Life, we got a mere apology for the sloppy work. When I asked for follow up and for the problems to be fixed twice in the last month and have yet to receive a response. I wanted to give them the benefit of the doubt before posting a review but I doubt I will get any response.

I guess overall their products are good and I would recommend them to others. However, you have to make sure to keep an eye on the contractors doing the install. \

We bought a new furnace, A/C and tankless water heater to increase the value of our home. The aesthetic damages they caused decrease the value of our home.

Called High Life and was able to get an appointment the next day. Repairman was on time and very professional. The job was done in about 20 minutes and the quoted cost included materials as well as labor. Pleasant experience and would definitely use them again.

Highly competitive price compared to all other places. Carries quality brands like Trane and Carrier. Have used them for over 15 years, have been in business a very long time. Bonus was great technician came, was quick and patient to explain and answer all my questions. Very neat and tidy and knowledgeable of building codes and regulations for gas, furnace and air conditioning.