Hi Lite Electric Inc.

I called Hi-Lite Electric after being referred to them by a family member. I spoke with Luciano and before making arrangements to have a electrician come out he ask alot of questions making sure I was not experiencing a Hydro issue, once he determined it sounded like a circuit problem he scheduled me in for first thing the next morning. When the electrician arrived he had all the details of the call which was outlets in dining room, master bedroom and washroom not working. He explained the cost to troubleshoot my electrical problem and found and repaired it in a very timely fashion. I felt comfortable while he worked in my home and would gladly welcome him back to do any other electrical work in the future! I would highly recommend Hi-Lite Electric!

We were very pleased with the quick response to our initial call. Matthew first explained pricing thoroughly, he was courteous, informative and took the time to explain what he was doing and why and also what should be done verses what could be done later. We will call back if we experience any other electrical problems!! Mr. Barbieri

Hi-lite Electric delivered against their promises of excellent and fast customer service, making our electrical problem much easier to deal with. Though it was a small job, we were treated seriously and the electrician arrived, as promised, within a few hours and promptly diagnosed and fixed the issue. Many thanks - we will call on Hi-lite Electric in the future!
Anne

We have had the opportunity to speak with Angie at Hi-Lite Electric on two occassions and both times she was amazing and was able to quickly get an electrician to the house to solve the problem.

We have found Hi-Lite Electric to be very professional. Tyler arrived on time and was able to quickly complete the installation, ensuring that everything was sompleted to our satisfaction.

Very pleased to have found a company that understands customer service - Thank You Angie!

Joe

Hottest day of the year and my A/C goes. Hi-lite had someone come in the next day (would have been that day but they would not send out their workers after they had been out in 40+ temperatures digging for electrical work... I respect that. The electrician who came was polite, courteous and through. He explained the job which needed to be done (which I already knew so I could verify their validity of what he was recommending). He quoted me a price (seemed a little high, but that is what you pay when you want it done by a reputable company who is A+ with the Better Business Bureau!). He found a way to do the job for slightly less, and so the end bill was less than quoted. They called after the fact to ensure that I was satisfied, and got me a copy of the certificate of work quickly as I was selling my house and needed it ASAP for the lawyer. All-in-all a good experience! I would recommend them to anyone who wants the job done right with piece of mind!

By far the most stressful experience I have ever had with an electrician, or any handyman.

Here is the work executed,(see invoice):
"Found that stove was not hooked up into the panel.
Wire was not long enough to reach and had open connection, so i rode a junction inside a 4 1/16" junction box to extend the wire into the panel. Circuit 14/15."

(pics of invoice)
http://farm8.staticflickr.com/7114/7587836092_21d7fbb234_k.jpg
http://farm8.staticflickr.com/7271/7587833060_7025214b63_k.jpg

The price initially was 850$. I negotiated down to 695$. You decide if it's too much. If there`s an electrician out there willing to explain this to me, I am listening.

The initial 80$ covers just travel. So you now have an electrician in your house, great. What do you do? You have to accept the "diagnostic" price which is an additional 246$. They tell you that it is possible that it might take hours to diagnose, and it's all included even if it's 10 hrs, and that it is possible that they could fix it in minutes after they diagnose..

Imagine your surprise when they finish the diagnostic ****in 7 minutes flat***** and now they're ready to give you the price tag for the whole project. IMhO that means they grossly overestimated the scope of the work. And any honest company should revise the price tag. But no.

And imagine your surprise when that price tag in total ends up to be more than 850$ for less than 1.5 hr of work.
That includes at least 45 minutes of conversation of the polite electrician trying to make us "happy".

So I asked the manager, how come it costs 850$ for 1.5 hrs of work. He starts telling you about their straightforward price structure. And parts. And transportation. And their expertise. And training.

But if you try to find out how much out of the 850$ is for the parts, or for the permit, good luck! they will not tell you. I'm not out there to get the lowest price - but I didnt' realize until afterwards, how much more extra did I pay.

But it works!!

Angie, I want to tell you how much we appreciate your business and professionalism. I have never worked with an electrical company who responded so quickly and efficiently to all of our electrical needs. Your guys have done several jobs in the past for us and in each case we’ve come away completely satisfied. Their work is high quality, on-time, and at a reasonable cost. I would recommend Hi-Lite Electric without reservation

I have entrusted all my electrical needs to Hi-Lite Electric Inc. for many years. Hi-Lite Electric has always completed the electrical work that I have required "right" the very first time. The staff are extremely professional and have always provided the highest degree of customer service. Hi-Lite Electric is an organization that you can trust to complete your electrical needs perfectly and to be there for you whenever you need them.

Thanks!

Archie

It was a pleasure doing business with Hi-Lite Electric! It's reassuring to find a contractor out there that you can trust to do good work at a fair price. It's also been a long time since someone called me a few days after a job was done just to follow-up and make sure everything was satisfactory. I would recommend them to anyone looking for a reliable electrical company.

I was very satisfied with the service provided by Hi-Lite Electric. They responded to my call and provided service promptly, as promised. Their charges were reasonable and well explained. I especially liked their thoroughness, they called my attention to electrical and safety needs in my house, of which I had been unaware of. This shows their desire to do the best for their clients, and the pride they take in their profession. I highly recommend Hi-Lite Electric.