Drywall repairs, Garage repairs, Bathroom renovations
- Approximate cost of services:
- $5,000.00
Drywall repairs, Garage repairs, Bathroom renovations
I was very surprised to see this message. The customer had not even called our office to say there was a problem, before posting this. Once I received this message, I went over right away. My employee rushed a few items and missed a hole in another room altogether. I think I missed showing it to him when we started the job. I asked the customer, “While he was here, did you mention to the tradesman that there was some work missed.” The answer was No. My employee went back that weekend and fixed everything to the customer satisfaction and they have paid us in full. I would like to thank the customer for updating the information. Many people are very quick to put a negative response. I tell all my customers, these guys are my employees, if there is any problem to call our office and we will address right away. We have been in business for over 5 years and have serviced over 3000 customers.
When I first heard from Christina that there was a problem I spoke to the tradesman and sent my supervisor to her apartment the next day. He reviewed the entire problem with her for 1.5 hours and took pictures of every item. I spoke to Christina over the phone about what had happened and explained that we would fix all the problems, at no charge to her. During this conversation she kept referring to an estimate of 8 to 12 hours. No one had given her a written estimate. She had only spoken to the scheduler in my office and from the information she provided over the phone, she thought it would be a day or two. At this point I wanted to make sure we were clear about every thing. We would fix all the problem and any additional work, painting the kitchen ceiling, reinstalling lights, etc. would still be charged at our regular publish rate, on and hourly bases. I put every thing in an email. I offered her a discount on the work already done and no charge for the materials we purchased to do the work. She refused to agree to pay anything over the 8 hours she had been charged and want all the additional work for free. After many emails, she became very upset and anger with the situation. She emailed me, that she had gotten another prices of $800 to do all the work. At this stage, I felt she was so upset that I would never be able to turn this around. I simple informed her that she owed us NOTHING and she could take that money a have the work performed by some one else. She quoted that it cost her $2000 to have all the work done, but she wanted me to complete all her work for much less then that. Over the last 5 year we satisfied over 2000 customer. We always do our best to finish jobs to our customer’s satisfaction, but in this situation it was not possible.
They fixed my eaves trough and downspout, did repairs around the outside of my house
painting, drilling, everyday repairs, installation etc.
General Office Handyman Services