passive solar pool heating system.
- Approximate cost of services:
- $2,100.00
- Company Response
Thanks Ramsay. Glad we could help.
passive solar pool heating system.
Thanks Ramsay. Glad we could help.
Glad you are happy with the system Colin!
It's unfortunate that Jay feels this way. He claims it was a complete botch job, yet says that it's working fine. Also, when we left the jobsite initially after the job was completed he never mentioned he was unsatisfied with how the system appears. He is correct that we made a second visit to the site to examine the leak he told us was happening. At which time we found no leaks either around his pump, filter, heater nor on the roof. We also tightened the fittings on the filter and heater and checked the o-ring on the valve. There were also no air bubbles coming out of his jet. Most importantly about my interaction with Jay is that I told him on multiple occasions that we would fix the plumbing if it starts to leak in the future. He accused us of cutting corners because we didn't want to pay for the plumbing parts, however, I had already purchased the parts and they are sitting in the van. He became very unreasonable because we didn't change the plumbing needlessly. That's when the insults and his true temper materialized.
He claims it was due to tension on his fittings. It is true we had to fit the valve into a very tight space and as a result removed the handle on the actuator which serves no purpose as you cannot physically turn it (the actuator rotates automatically and the mechanical components of it prevent you from physically turning it). In the future if there is a problem with the actuator and it has to be removed to use the manual valve, I'd be more than happy to send him a $5 handle. He repeatedly claimed that he paid $5000 for damaged equipment which is an extreme over-exaggeration. What he was talking about is a $5 handle which serves no purpose in the functioning of the system. We worked hard to fit the valve in the tight space between the filter and the gas heater. He claims I told him that I could fit it in if I dented the filter, but that was at a time in which I didn't want to leave him with a non-functional pool and I certainly wasn't suggesting it as a permanent solution because the fittings for the filter and pump would have to be ordered. In the end, I fit it in without denting the filter so it was the whole subject was immaterial.
It is true that I removed the functionality of one of his valves and the only reason that was done is because it was plugged into the solar valve slot in his controller. He chose to use his existing controller instead of using the Pentair Solartouch controller. The way he set up his controller was using his cell phone so of course I was unsure of what to do with the valve that was plugged into the solar valve slot. Not sure why this is an issue as he was able to plug that valve (which is for his waterfall I believe) into another port and get it working on his own.
I tried to reason with Jay, and repeatedly offered to fix any issues down the road. He claims it is a botch job, yet it is working fine and to be honest is not an eye-sore at all. The bottom line is Jay is a very difficult person to deal with.
I am sure he will enjoy his pool in the end and have decades of free hot water.
Glad to hear the system is working well Cathy. All the best.
Excellent, prompt and affordable service
Thanks for the complement Amy!!
Glad to hear you were happy with our service!!
Great, glad to hear!!
Glad to help any way we can. Thanks!
Thanks for the nice comments David!
Thanks Dave for the glowing review!!