Replaced patio door and within two years began accumulating condensation, door not closing properly (wide gap). Technician did not show up three times for scheduled appointment. I followed up with the office and they were not supportive in terms of my options. Sending original person to fix the door or I would have to solve the situation myself. Really disappointing and would not recommend their services to anyone.
- Approximate cost of services:
- $1,300.00
- Company Response
This is very unfortunate and we are both surprised and disappointed to see such a review from a previous customer. The reality is the patio door was 8 years old and the glass had failed. The warranty at the time was the manufacturer replaces the glass and we charge a small fee to install it. We waived the fee so everything was FREE.
Unfortunately we had difficulty reaching the customer and then booked appointments were re-scheduled all for legitimate reasons.
The customer called our office and used profane language with our customer service department which we could not tolerate and had to hang up the phone. That said we are still going this Tuesday to replace the glass for FREE.