George Kent Home Improvements Ltd

This is a letter I sent to the management of George Kent. They are an outstanding company:

I want to take this opportunity to tell you about the outstanding
customer service that I received recently from a number of your
employees.

I live in Mississauga and had used your company in the past to do work
at my home. Since that was a very good experience, I decided to call
your company again to put in a very difficult door at my son's new
residence in the Riverdale area of Toronto. This was a non standard
door area that I knew would be a big challenge to fit a proper door
into. This is where the amazing service starts. Glen arrived at my
son's house exactly as scheduled. His knowledge and his willingness to
find a solution to this problem eliminated all my concerns that a door
could be made that would not only look great but provide all the
benefits of a standard door. We spoke a few times until all my
questions were answered and the door could be ordered. I question
whether any other person or company would have done all this work to
satisfy a customer. Many kudos to Glen. He was great!

The next person I spoke to was Maria. What a charming, cooperative,
honest and customer caring person. From the first time I spoke to her
I knew that we were in good hands. She kept me informed of the status
of my order and answered any and all the questions I asked. Again, in
this day and age many companies have lost the art of caring for their
customers. Your company understands totally. What a great person to
deal with.

Last but certainly not least was your installer Jesus. It's hard for
me to find the proper words to describe his abilities, his knowledge,
his caring attitude and his willingness to do a proper and amazing
installation. From the day he arrived to do measurements to the day he
finished the installation, he was a total professional and like the
rest of your staff, answered all of our questions and concerns. At no
time were we concerned that this would not be done correctly.

I apologize for this lengthy email but I felt it was only proper to
let you know that your company and employees are first class all the
way. I hope you will share my letter and thoughts with them. I will
also continue to recommend George Kent to my friends and family.