- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for taking the time to write the review. We always enjoy hearing about the great service that customers are given.
Thank you for taking the time to write the review. We always enjoy hearing about the great service that customers are given.
Yes, they were told 8 to 10 weeks. Then the horrible GreenON program kicked in and manufacturers were slammed. The production times for non-GreenON products went through the roof. We have a long string of email communications, so saying we were not getting back was not true. We forwarded whatever information, often quite limited, that we received from the manufacturer. We have emails to show that sizes were provided by them. We have no idea, even now, what misunderstanding they have regarding sizes as we made no mistakes. GEM works hard to make things work for our customers. The delays in this order were not in GEM's control and the claims of lack of responses to inquiries are simply not true. Also to note, since this review was posted, we have been asked to provide another window and to help out with the installation of a sliding door where they install has proved to be problematic for them.
A company that stands behind their product
Thank you for taking the time to write such a nice review. Being a family business, when it is the busy time we all do a bit more, owners included.
Hope you enjoy your products for many years to come.
Andy, thank you for taking the time to write this review. We had some challenges with the GreenOn program but our staff, from sales to installation, worked hard to minimize the disruption to our clients. But the one thing that was not sacrificed with our commitment to quality.
Always a pleasure to from customers such as yourself.
Thank you for taking the time to write a review, we always enjoy when we can help out a customer even with the small things.
Thank you for the kind words. We are happy that you had such a great experience with our staff. Your GreenON paperwork is all in and we will keep an eye on it as it goes through their process.
Thank you again!
Basement Windows door and storm door
Nella,
Thank you so much for the kind words. At GEM we work as a team, and that team is here to help make the process stress free -- mission accomplished!
Hope you enjoy your windows for many years to come.
Regards,
Team GEM!
Mark,
Thank you for the review, sorry to hear your parents didn't have a great experience. We are very proud of each member of our team, we truly enjoy when we can help provide design ideas to give our customers the vision that they want.
We look forward to working with you again.
Regards,
Team GEM!
Algoma Street - Replaced all windows and doors
Enzo,
Thank you for taking the time to write this kind review. We are very proud of all of our team members, from sales to installation. We have a wide selection of products to choose from, and having exceptional staff always ready to help makes the decisions easier.
We hope you enjoy your windows for many years to come.
Thank you for taking the time to write the review, Jim is a great resources for problem solving.
Thank you again we appreciate your kind words.