Clera Windows + Doors

It was really great working with parts and Service team representative from Clera Windows.

We had bought Windows for whole house few years back (almost 8 years) - as always there is bound to happen something to the moving parts on Windows. so the opening/closing mechanism spindle inside gear broke as this particular Kitchen window were the most used during spring/summer time.

So with few Emails & Phone calls back-n-forth and a trip to their warehouse/office in Vaughan - We were able to get the replacement part.

I would also like to thank front desk receptionist at the office who was responding to our email/calls in absence of Parts & Service rep and really appreciate their kind efforts to get us the correct parts

What I would like to emphasize most is service team members cooperation and willingness to help me get the window's problem fixed. see the broken part in the picture for reference.

Clera representative, Gihan, and window installers were all very professional and kind. The price met our budget and the rep worked with us to sort out what types of windows would work the best for our home. The installers were on time and really quick at our install. The put up tarp and kept the rest of our house clean even when they worked on the main floor and all 3 rooms upstairs. They vacuumed after and tidied up. I highly recommend them. I can't remember when we used contractors and things finished on time with not extra added costs. So refreshing to not pay added costs that seems to happen more often than not in a reno.

"I got my entire windows and doors replaced from Clera Windows and Doors and very pleased with the result. The sales rep Gihan was very helpful and gave us valuable ideas for the project. The installation was really good, and I would not hesitate to recommend Gihan and Clera windows to any potential homeowner looking to get a quality job done at a very competitive price"

We have needed new doors at our family cottage for a very long time, and finally got around to doing something about it this summer. I contacted Clera Windows and Doors for a quote, and we discussed our ideas and preferences with Dave, the representative for our area. Dave listened and make recommendations that turned out to be just perfect for our needs, and that kept me in good standing with the rest of the family members who had placed their trust in me to take care of the door project! The doors were scheduled to be installed late August - early September, and I got a call mid-August from Dave that they were ready for install. Said install went off carefully, and efficiently, with Dave and Caleb making sure everything was to our liking, and not a smidgen of building materials were left behind. We couldn't be happier with our choice of Clera, and would definitely recommend them 100%.

My second time using Clera Windows and the service and quality are excellent! I highly recommend using them.

Professionalism, attention to details, punctuality and cleanliness are my descriptions of the services that I received from Clera. Now I get beautiful energy efficient new windows and patio doors for my whole house.

I contacted Clera for a new front door last year. The salesman we had was amazing and we agreed upon a specific door that would suit our house. When the guys came to install the door one of their workers cut through a live wire that we did not know was there. The supervisor (for the office we used) who should have been on the job never showed up, instead he said (via phone) we would be responsible for having to pay half the bill of the electrician because they don't cover that. When the electrician came to do the work she told me that the temporary fix that was applied by their worker could have caused my house to burn down if we did not have the breaker for that wire shut off at the electrical box! Then I had to wait over 2 months for the inside frame work to be done on my house, even though the supervisor knew the work had passed inspection the day after the electrician had been here. I had to contact the company 20 times, over a 2 month period, before someone finally came because the supervisor was never available. I have tried over and over to pay the funds unjustly owed to their company (even though they are supposed to have liability insurance for these 'accidents'), but no one bothered to get back to me. The door was overpriced compared to what I could have gotten with another company. I would never recommend this company for any door or window to be done. And just an FYI I am not the only one this has happened too!

Needed an Egress window installed in our new home. Got quotes from several companies.
May 2 2023 - signed confirmed contract with Jonathan (sales rep) and sent a 1300 deposit.
June 14 2023 scheduled installation day. Avni, the lead installer arrived and said he can't do the window, he doesn't have the proper equipment and left. He also told us window is below grade and he doesn't do that.
Jonathan arranged to have a concrete cut professional come to the rescheduled job to do the foundation cut.
June 19th - Avni and crew show up again - manually dug hole and had window cutout made and installed window. Filled hole with stone and dirt. No further drainage was installed to the weeping tile. Inside damage to wall around window, Anvi told us that was our responsibility to repair. (we had 11 windows installed in our old home and never did we have to repair wall damage)
June 27th - lots of rain - river of water came in under window at the baseboards. The window did not leak. Water flowed to lowest point in the basement to the drain in the next room (laundry room) Called Anvi as Jonathan was away. He came over and told us we need to install plastic cover over well. We argued this as we had egress windows and wells at our old house with no issues whatsoever without plastic cover. He installed wood over outside of window with silcone caulking on our siding so it wouldn't leak until Jonathan was able to come to house or have plastic covering installed. Note the well and the dirt around the well were like quicksand.
June 30th, Anvi came to house removed plywood from outside of window and put a new plastic covering over the well. Said that will do it. Nothing else needed.
July 3 - more rain and a worse river of water in our basement. Now we have damaged the wood bed as well as all the baseboard and flooring. Keep in mind the inside of this house is brand new! we purchased this house after it was flipped. Brand new top to bottom. Called Jonathan He said don't know what to tell you, Anvi and him would be there next day to talk to us. We put tarp over window area outside to hopefully prevent any further damage.
We talked to three different contractors as well as our real estate lawyer. ALL Egress windows must be installed with proper drainage piping to the weeping tile.
July 4 - Jonathan and Anvi came to the house. Anvi argued with us that we asked for the window he installed window. We asked him if he installed drainage in the well. He informed us he didn't know what that was. ?? He said he doesn't do that. He installed window and filled with dirt and stone. He got very argumentive and left the house. We talked to John further that day and he said he would look into it further. We showed him all the water damage inside. 8 foot section of drywall; base boards in two rooms; a wood queen size bed; area rug (8 x 10) and possible damage to washer and dryer sitting in water; vinyl flooring in two rooms.
July 6 John let us know a crew would be coming on Monday July 10 to install proper drainage. John stalled some 1 x 6 's and a tarp to keep us water proofed for the weekend.
July 10 Crew showed up started digging and we encountered two large cuts under the window in the foundation exposed to the elements. Jonathan asked Anvi if they were through to the inside and he said YES. We have several witnesses to this conversation. These cuts are a major contributer to the flooding. And the drainage.
The crew had auger was rented, it is not strong enough for the job. One of the installer was flung from the machine. Spoke to Jonathan and he now says that this damage was caused by the crew. He asked me to escalate this to VP Raj Kain for coverage of our damages. He said he was going to get a stronger piece of equipment to do the job properly. They sprayed foam in the cuts and left.
July 16 Professional company from Brampton arrived contracted from Clera - they couldn't believe the damage to the foundation that Clera did. They had it fixed and properly drained in less than 2 hours.
We have had no flooding since.
Now to deal with the company to get our basement fixed. Two rooms with flood damage. Drywall; insulation; baseboards and flooring. All brand new. Not mention the frame the crew from Clera put up around new window. not caulked properly or painted. Tape damage on wall all around the window.
Raj and Jonathan agreed that we need to call our insurance company as they don't do that kind of repair. And we would work out the costs associated with that claim.
Not even 10 minutes later we get an email from Raj saying that Vito the President said they would only cover the damages if they did the work. They were going to send one of their window installers over to assess the damage and put a plan together to repair it. So now the company that couldn't even repair the damage they did when installed the window frame are going to put in new baseboards; drywall and flooring. Right?!
I called Vito to discuss the matter and express my disagreement to this plan. He said and I quote "stop harrassing me" and hung up on me.
We have since gone through our insurance company and repairs have started. We have also had to buy a new bed and area rug for our son's room.
Clera has still not repaired the siding damage they did with the Auger and the silicon caulking to bandaid the problem. It is now 2 months after the install. We have had no compensation from Clera. And they ignore our emails and don't answer the phone. Worst customer service in my lifetime! DO NOT use Clera Windows!

I needed a custom window last minute in a surprise bathroom Reno (thanks, leaking shower!). At the last minute, we decided we would LOVE to have a window in our bathroom. But I needed it pronto.

I wrote emails to about 5 different window companies asking if they might have any 36x18 windows in stock.

Most I didnt hear back from, but then I got an email from Vito at Clera. Vito told me they didnt have any in stock, but he could get me one THE NEXT DAY. Shocked, I ordered it immediately. Vito made even more magic happen when he met me closer to my house, as I couldnt make it to the store before it closed that day because of schedules with my babies.

Honestly, every single interaction with Vito left me with my jaw on the ground because I was so impressed with his eagerness to help me out. It wasnt a huge purchase I made, but he treated me like I was buying windows for 25 houses.

I cant recommend Vito and Clera enough. The best customer service experience Ive ever had. And I love my new window. :)

The windows themselves appear to be well made, but unfortunately it took months for installation and chasing my salesman for answers regarding installation and warranty information. The whole process left a bad taste in our mouths so therefore I do not recommend this company. Can't wait to be done with my business with them.