Clera Windows + Doors

Great in the beginning, responsive before they get the sale. After the sale and after the installation it is impossible to get a hold of a sales rep. Measured improperly for a custom door. It is significantly shorter than the original door. Disappointed with the size after spending over 4 grand on a CUSTOM door. No resolution as the company will not return our calls or emails.

Installers were great. Product is good. Customer service is awful.

I had new windows and screens put in by Clera in 2009. Over time, a couple of the casement window cranks and some of the screen clips were broken. I spoke with Rita at Clera and, although my windows are no longer covered but warranty, she put a package of the parts I needed and I picked them up the next day at no charge. I was very pleased with the service.

I have used Clara for every replacement in my home. Windows, back sliding door and all entrance doors.

The work is fantastic and the people are friendly and very service oriented. Gihan was a great sales rep and great to work with!

My latest job was to replace my last exterior door.

The work was done very well, very high quality install and I am extremely happy with the result.

Using Clara has always given me the piece of mind that the job will be done right and done to my expectations. In all cases they have exceeded my expectations.

Highly recommend this company for any work with exterior windows and doors.

I had two bay windows and 3 basement windows installed in my rental home. By the time they got them in there was snow on the ground. Issues started the first day when they showed up with the wrong windows. The window sills under the old windows were pretty rotted and I expected them to replace them (at an additional expense even though they had seen them when they measured). They did not but put the new windows on top of rotting wooden sills. One window does not even open more than a couple of inches. When it came to the basement windows they did not finish the windows but left the caulking showing on the outside - no trim, they leak when it rains hard and look awful with blue around the outside. I have contacted the company several times but no one has never responded - after all they were paid in full - why provide good customer service. The pictures provided are of the windows prior to trim being applied on the- no trim was put ever on basement windows even though it was listed on the sales agreement. When casings were broken by the installers getting them off they were brad nailed back on in their broken state and not new trim applied. The installers did not tell us that they broke the trim and tried to hide it from us. The original stickers were left on every window.

I called John from the Hamilton office because the lock on a window we had replaced in 2021 wasn't working properly. He sent Anvi out to take a look. He arrived on time, adjusted the lock and gave us some pointers on how to lock it properly. Both John and Akvi were quick to reply, courteous and great to deal with. The window is locking properly again!

Gihan was very accommodating for our install dates and checked back on us many times. He provided good explanations of the product, the rebate program and the greener homes Loan application. Very happy with our new windows

I was completely satisfied with the job that was done. The installation and finish looks terrific.
The installers Samir and Dave were friendly, polite, and did an exceptional job installing the windows and door. Even did a very good job of tidying up once they were finished. Can't say enough about their workmanship

the entire project was organized by the salesperson at Clera Marco and he did a wonderful job making sure all things came together. He came by during the installation phase to make sure the job was being completed to Clera's standard.
Marco was always very friendly and accessible.

I was totally happy I decided to have Clera install my windows.
Romeo DiCamillo

Samir

Intial sales person excellent to be honest. Unfortunately by the time the install happened the sales person had retired. So any follow up of questions and concerns fell on deaf ears. Company is incredibly difficult to get a hold of email replies are lengthy and absolutely no accountability. lifetime is not honoured as some pieces are third party not indicated at point of sale. Once a service calls was initialized it was months in between continued service. Eventually the person just blatantly disregarded any further communication. Poor service- poor quality. Dont waste your money.

Excellent contract communications (July) and follow through service as planned (installation in October). Jeff and assistant Ethan installed two new basement windows. The job was professionally done with attention to appropriate details, check-ins with me, and clean-ups. The windows look terrific! I'm so pleased with the results. Thank you Jeff and Ethan.

Rita is professional, courteous and very quick to respond to my issues and questions.

She is indeed wonderful to deal with.