Clera Windows + Doors

I had two bay windows and 3 basement windows installed in my rental home. By the time they got them in there was snow on the ground. Issues started the first day when they showed up with the wrong windows. The window sills under the old windows were pretty rotted and I expected them to replace them (at an additional expense even though they had seen them when they measured). They did not but put the new windows on top of rotting wooden sills. One window does not even open more than a couple of inches. When it came to the basement windows they did not finish the windows but left the caulking showing on the outside - no trim, they leak when it rains hard and look awful with blue around the outside. I have contacted the company several times but no one has never responded - after all they were paid in full - why provide good customer service. The pictures provided are of the windows prior to trim being applied on the- no trim was put ever on basement windows even though it was listed on the sales agreement. When casings were broken by the installers getting them off they were brad nailed back on in their broken state and not new trim applied. The installers did not tell us that they broke the trim and tried to hide it from us. The original stickers were left on every window.