Go to a company that both makes and install
Intial sales person excellent to be honest. Unfortunately by the time the install happened the sales person had retired. So any follow up of questions and concerns fell on deaf ears. Company is incredibly difficult to get a hold of email replies are lengthy and absolutely no accountability. lifetime is not honoured as some pieces are third party not indicated at point of sale. Once a service calls was initialized it was months in between continued service. Eventually the person just blatantly disregarded any further communication. Poor service- poor quality. Dont waste your money.
- Approximate cost of services:
- $22,000.00
- Company Response
Updated Oct 20th,
Hi Liz,
We have not heard from you to discuss your issue. Also, as we mentioned in the reply below, we have no customer by your name in the Hamilton area. We will submit an investigation request to Homestars to provide us with more information. If this is a fake review, we suggest that it's removed immediately, before the investigation begins.Hello Liz,
We thank you for reaching out, we are very sorry to hear that your experience was not of the quality you expected. Clera has been MANUFACTURING and INSTALLING windows for over 45 years and we have provided top quality windows and services to thousands of satisfied customers. We would like the opportunity to investigate your feedback further as we don't have a customer in Hamilton by the name Liz. If you wish to discuss your issue further, please contact Rita at rita@clerawindows.com.