Where to start. We obviously were happy about the price and the salesman, Anthony going on about rebates. Not that he provided any instruction on how the rebates work. We replaced our air conditioner, water heater and furnace some years back and the vendor gave us explicit instructions and a package on how to apply for a rebate. Rebate inspection is to be done by authorized contractors of Enbridge. Because this was not done or advised on....I am out more than $1,000.00 in rebates....thanks to the "knowledge" of the salesperson. I had to call the installer to ask if he was coming in on the prescribed day and he gave me some story about a family emergency. When they did come it took 4 guys an entire day to install 5 windows and let me tell you the mess they made. I mean if the head installer, Russell, didn't stay on the phone on personal calls for the bulk of the time they were here it would have been done quicker. They installed 3 1/4" trim around the windows so that they would hide any damage they might do while removing the existing trim. Well that didn't help. I am not forced to re-paint all of our bedrooms because they actually tore off more layers of drywall around the windows and the new trim doesn't cover it. I would not recommend these people to have your windows or anything else for that matter.
- Approximate cost of services:
- $7,500.00
- Company Response
Hello A Viggers,
We thank you for your feedback. We are extremely sorry to read about these chains of events and to see your low rating. We have investigated your issue and we were informed that the local branch manager has reached out to you to make arrangements to come back and address all your issues. He is waiting for you to confirm the time and date. We have built a history of more than 45 years of supplying quality products and services and value our reputation for meeting issues like this with fairness and honesty. We thank you for your valuable feedback and for choosing Clera Windows and Doors.We wish you the best!