Faulkner's Appliance Specialists

Appliance Repair
Toronto ON M8V 1J2
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HomeStars
Appliance Repair
Faulkner's Appliance Specialists
Star Score
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92%

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Reviews by rating (past 12 months)

Reviews for Faulkner's Appliance Specialists

Average customer rating:
9.5 10 (147 reviews)

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L in Etobicoke
L in Etobicoke
1 review Toronto, ON
10/10

Appliances

I have purchased all my appliances from this family owned business for over 30 years. Honest, knowledgeable, friendly and helpful. I never hesitate to recommend them the friends, family and on social media!

Approximate cost of services:
$500.00
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Company Response

Thank you for the kind words we appreciate the nice feedback! We strive to be the best.

Private User
Private User
Private User reviews Toronto, ON
0/10

Beware: Terrible Customer Service

Terrible experience - we've shopped here twice but the second time we were treated so rudely by the owner Gord that we will never shop here again. Once they have your money, follow up customer service is not a priority.

Approximate cost of services:
$900.00
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Company Response

A zero star review without any details is quite unfair, it is difficult to respond to the situation when I have no idea what the details are. Please call us to discuss what went wrong I would truly like to know the details so I can address the situation.

Connie
Connie
2 reviews Toronto, ON
10/10

Satisfied Repeat Customer

I am a repeat customer over the past 19 years - washer, fridge, dishwasher and stove. Staff are friendly and knowledgeable. Delivery and installation has always gone smoothly. I would highly recommend Faulkners.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for the amazing feedback we will continue to strive for good customer service!

Clodagh in Boston
Clodagh in Boston
3 reviews Mississauga, ON
10/10

Excellent Service/ company

Faulkners is the best Appliance Store in Toronto. Honest, Trustworthy and superb value for money.
We had a great experience working with them. Gord is hugely knowledgeable of all brands and appliances. It made our decision a lot easier.
Would recommend to anyone!

Approximate cost of services:
$10,000.00
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Company Response

Wow! Thanks for the great review we will sure to keep making our customers 100 % satisfied.

robanthony from Oakville
robanthony from Oakville
3 reviews Toronto, ON
10/10

Very satisfied, thank you

Faulkner's were very polite, informative and professional in all our interactions with them. They did exactly what they said they would do, and were a pleasure to deal with. Many thanks, I highly recommend them.

Approximate cost of services:
$2,500.00
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Company Response

Thank you Rob it was a pleasure dealing with you and hope to see you back at Faulkner's soon!

Private User
Private User
Private User reviews Toronto, ON
10/10

Always the best

I've gotten 3 appliances from them now, over the past 5 years - washer, dryer, range. They seem to stock only appliances they know to be of good quality and not likely to break down. They have good appliances at a variety of price points and always have the features I'm looking for. Delivery and installation has always been smooth, too.

Approximate cost of services:
$700.00
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Company Response

Thanks for the great response we love hearing about our satisfied customers!

Reviews! in Toronto
Reviews! in Toronto
1 review Toronto, ON
10/10

Amazing staff & service!

I recently purchased a full set of kitchen appliances with help (and much patience) courtesy of Michael and Gord. Not only were they able to work within my budget, they kindly ordered from a manufacturer they don't typically carry, then rushed the order to fit with my contractor's schedule! From consideration to purchase through delivery the team at Faulkner's were amazing and I can't thank them enough! I wouldn't hesitate to recommend them to anyone looking to purchase new appliances.

Approximate cost of services:
$5,000.00
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Company Response

It was a pleasure doing business with you! I'm glad that it all worked out here at Faulkner's and we will continue to serve our customers the same way we treated you.

jim etherton from Newmarket
jim etherton from Newmarket
3 reviews Whitchurch Stouffville, ON
10/10

Oven and steam oven delivery

Faulkner was great every step of the way, from ordering to estimating very reasonable delivery date to delivery. Faulkner himself was in touch and everything about the process was flawless.

Approximate cost of services:
$7,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Toronto, ON
2/10

Kitchen appliances

We bought most of our kitchen appliances at this store five months ago and based on the homestarts reviews, we thought it was a good business. We made a BIG MISTAKE we've had numerous issues with the Samsung refrigerator and AVG wine cooler. We have spoken several times about the poor quality (noisy, poor ice maker, doors do not open properly) of the products and they have asked to call Samsung and AVG's customer service and they haven't done anything to fix the problems because it is just the way "the products are". Faulkner's appliances do not stand behind their recommendations as we followed them. The quality of these two products is bad, at least in larger companies you can ask for your money back or exchange products but not in this company. After writing this I hope they pay attention to us and help us the resolve the issues. For sure next, we are going to buy appliances at a larger store where they have the 21st-century customer service.

Review has 2 previous versions
Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We are sorry for the problems that you had with your appliances but we tried our best to support you along the service route and generally we do have great experiences with both of the items you had problems with. You have to understand we are dealing with the big manufactures and we do have get the support through them. We wish we could of replaced the units right away but we need authorization from the suppliers as well. Please note we did say if service was not smooth with the wine cooler we would replace it no questions asked.

Private User
Private User
Private User reviews Toronto, ON
10/10

Impeccable service

Super happy with Faulkner's service. I priced shopped around for the fridge we needed to replace our existing, which was ANNOYINGLY huge. Faulkner's gave us the most aggressive price and they also went above and beyond in terms of customer service.

Even though the fridge we needed was on back order from the supplier for weeks and it was challenging AF to have to live without a fridge, they were always responsive when I followed up every week regarding the status and sympathized with our situation.

When the fridge finally came, they did everything they could to ensure that it got delivered.

Will definitely consider Faulkner's for future appliance needs (but praying we'll never have to buy another damn fridge again in my lifetime).

Approximate cost of services:
$8,000.00
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Company Response

Wow thank-you for the kind words! We will be sure to do everything we can to keep satisfying our customers.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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