Lorne was very nice and very understanding about what I was trying to achieve with my back garden. He appreciated my very large old cherry tree, and that I wanted a careful pruning to keep its charm. Unfortunately he wasn't there when his crew arrived. It was scalped thoroughly- all the lateral branches below absolutely new growth removed, not accessible to hang feeders, very little shelter for the critters, and the ugly wires and building behind my property, completely exposed. To Lorne's credit ha allowed me to reduce the payment, but that's little consolation. The tree will never recover.