Dyson Canada Ltd.

Bought this cordless handheld vacuum to pick up the dust bunnies. It works well for the most part, but I find the On button is uncomfortable to hold for the duration of cleaning session. It feels like it has to be squeezed really hard to keep in on. It is also sometimes difficult to empty the reservoir requiring reaching into a tight space to pull out clumps of debris.

We were firm believers in Dyson and bought a 2nd one, the 59 recently - A MISTAKE. We put it away and are using a much cheaper, better machine now.

Bought this vacuum just over a year ago and have had nothing but trouble with it since it came out of the box. Power head works only when it wants to, always seems to be getting plugged up, have a stress crack in the handle where it joins the wand. I have never heard the term "WIMP" applied to a vacuum until now. Will never recommend a Dyson to anyone. Extremely overrated for the price as my $100.00 Wal-Mart Dirt Devil was every bit as good as this Dyson is.

I couldn't wait to use a vacuum that was so expensive and that I thought it actually work well. First, the carpet cleaning attachment wouldn't work. Then, realized that it was really more of a child's toy vacuum, in that it had to be emptied every time you used it-not a great feature! mailed the defective part to Dyson Canada WHO RETURNED IT TO ME BUT IT WAS LOST IN THE MAIL AND THEY COULDN'T TRACK IT AND DID NOT OFFER TO REPLACE IT. Terrible vaccuum. terrible, rude service

I love the vacuum, however I do not feel the power head should breakdown within the first year. Also we purchased it at sears but they have no Dyson authorized service in my area. How is ok for the customer to do the repairs over the phone with a tech? I feel Dyson needs to rethink their "service" policy. I can not recommend Dyson to anyone because the it broke down and they have no authorized service centres. It's weird.

I broke my vac hose SUNDAY AFTERNOON, called Dyson not expecting a person on Sunday.. THEY HAD PEOPLE ON SUNDAY !! I told them of my damaged hose, and asked "where do I bring my vacuum for service ?".. They said nothing to bring in, Dyson will cover the warranty with a brand new replacement hose COURIERED TO ME !!

Besides the great product, paying more for a Dyson is worth the service and no ring-a-ma-roll to claim a Warranty.. Because of this, I bought a DC31 handheld vac as well..

My dream is to own AT ANY TIME, all 3 classes of Dyson product: large vac, hand vac, and heater fan !! They call Dyson "The iPhone/Mac of vacuums", I can see why with great design, and superb service.. I am as passionate about my Dysons as people are about their iPhones or Vitamix blenders !!

I love the vacs and it is definitely better quality than most vacuums on the market. I had a bissell and it is also a great vac, but we just use it for the basement since cleaning it out is abit messy and we don't use the basement enough to vacuum often there.

Dyson's customer service is everything mentioned in other reviews - arrogant, defensive and difficult to find. I have been without my DC35 in working order for almost 4 months, multiple calls, finally I was told to send it back (my time, my effort to find a box etc), sent it 3 weeks ago by courier still no replacement. Customer service like this combined with questionable product reliability (at least in this product line) are a terrrible combination. Too bad they don't seem to care.

Owned this vacuum for 2 months used it twice. It had such a high pitched squeal that I neeced hearing protection. Called Dyson they could even hear it over the phone. Sent it away for repair. It was the same if not worse when I got it back. Called Dyson again and had sent it away again to be replaced. New one came ... same thing. Thank goodness I was able to return it for a full refund.

Worst Vacuum I have ever owned!!!! Heavy and very awkward to use, The power head shuts off constantly. The hose kinks far too easily.and there is no on board storage for the extra tools. It also loses suction. It worked fairly well for the first few months but after two years it is an expensive piece of plastic junk. I empty the bin regularly as well as cleaning the filter. Dyson has yet to respond to my email. It is still a bad vacuum and not worth the price,