- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Furnace, AC, Hot Water Tank replacement to high efficiency
The team here at Dupont Heating is thrilled to hear such good feedback, and we’re proud to be a service company you can rely on. We’ve been in the industry for 53 years now and continue to strive on improving and providing excellent service to our customers. We’re happy to hear that your experience with us was great and we hope you will continue to consider us if you require future service.
Thank you,
Nicole
Office Manager
We apologize that your experience with us was dissatisfactory. We are typically known for our exceptional attention to detail and courteous service, and we regret that we missed the mark. To address your concerns, the part in question was actually an inducer motor – and the reason for failure was due to a lack of maintenance. Maintenance is a service we can provide but it is the responsibility of the customer to ensure their unit is being maintained regularly. For this situation, we did everything within our power to rectify the issue. Our cost is a fixed cost that reflects the price the supplier provides us plus the cost of labor. Our costs are competitive with the rest of the industry and we are very surprised you found the replacement for so low, but we are happy you found a fix. If there are any future issues we would still be happy to work with you, or if you would like to discuss this matter further...please give our office a call.
Thank you,
Nicole
Office Manager
We are so delighted to hear that you had such a pleasant experience with us! It’s true; our installers are a wonderful team who are always happy to serve our customers – with a smile. We’ll be sure to contact you and remind you when you’re due for your next maintenance! We look forward to working with you in the future.
Thank you,
Nicole
Office Manager
Here at Dupont we strive for excellence and quality in our service, and we appreciate your reviews – which encourage us to continue providing great service. We thank you for your recommendation and hope you will continue to consider us for future work!
Thank you,
Nicole
Office Manager
Susana, we apologize for your dissatisfaction with our service. Dupont appreciates your feedback and we will consider it for future work. To address your specific concerns – the pricing of the igniter we provided is a standard in the industry; our cost reflects the price provided to us from the supplier and our cost for labor. In regards to the invoicing, we do apologize, during our busy season we receive a large volume of services call. It can occasionally be difficult to respond to everyone in a timely manner. Again, we thank you for your feedback and if there is anything more we can do to rectify the situation...please contact our office.
Thank you,
Nicole
Office Manager