I extremely disappointed with the service from this company.
We had a new furnace installed just over a year ago and were told after a cleaning in January that a major part was faulty and needed to be repaired. They said it was still okay but should be done as soon as possible and the work would cost $600.00. When we contacted the company because we felt this was a large amount to pay after 1 year that the furnace was installed they agreed to reduce the cost by $150.00. An employee from Enbridge came to our location on Feb 21 and advised us that it was extremely important that the repair be done immediately as it was extremely dangerous and the funance could of blown up.
We subsequently called dupont and they came to fix the problem and charged us $850.00. This was absolutely absurd. Never mind the money they put our employees and tenants in danger.
When I approached them about the cost they could only say that these things happen and some other pieces were required.
We used them because we like to support local businesses but are so disappointed that the owner of the company did not even try to contact us about this matter and left it up to employees to deal with.
Be very careful when dealing with this company and research the products they sell.
- Approximate cost of services:
- $3,000.00
- Company Response
Here is my response to this person's review. I've included her comments and my response to them below.
We had a new furnace installed just over a year ago and were told after a cleaning in January that a major part was faulty and needed to be repaired. They said it was still okay but should be done as soon as possible and the work would cost $600.00. When we contacted the company because we felt this was a large amount to pay after 1 year that the furnace was installed they agreed to reduce the cost by $150.00. An employee from Enbridge came to our location on Feb 21 and advised us that it was extremely important that the repair be done immediately as it was extremely dangerous and the funance could of blown up.
The boiler was actually installed over 2 years ago. Your warranty on this boiler expired over 1 year ago. The quote provided to you was not $600.00 but rather $450.00. We advised you that the repairs should be done as soon as possible and we spoke to Nadia a number of times to try and resolve this issue. I even offered a $50.00 discount on the repairs for the expansion tank.
We subsequently called dupont and they came to fix the problem and charged us $850.00. This was absolutely absurd. Never mind the money they put our employees and tenants in danger.
There was never any danger of anything blowing up. The information that the Enbridge technician gave you was incorrect. If someone from Enbridge advised you on February 21 that there was a dangerous situation there then why did you wait until February 29 in the late afternoon to call us for repairs? We first advised you of problems with your system on January 11 which was almost 2 months ago.
The parts that were replaced were not part of your boiler installation. These are external controls and if you check your contract with us it shows that those items were not changed as part of the scope of work that was quoted to you. When we came out to provide you with a quote for replacing the boiler, these items were excluded at your request to keep the cost as low as possible.
When I approached them about the cost they could only say that these things happen and some other pieces were required.
When you called this morning you didn’t allow the person to speak and explain to you that these items were original to your boiler piping and not replaced during the installation of the new boiler. Again, when we came out to provide you with a quote for replacing the boiler, these items were excluded at your request to keep the cost as low as possible.
We used them because we like to support local businesses but are so disappointed that the owner of the company did not even try to contact us about this matter and left it up to employees to deal with.
The only request you made to speak to an owner was this morning in an irate phone call and he was not available to speak to you, nor were you willing to let the person on the phone respond to any of your requests and explain to you what I am writing to you now.
Be very careful when dealing with this company and research the products they sell.
We’ve been in business since 1964 and we have been servicing the entire GTA for years. If we treated our customers like this we would not be here today.
When you first called, I went as far as re-arranging my technicians schedule to serve you right away even though we tried to address this matter earlier but received no response. The technician that came out went as far as picking up one of the parts that you needed from one of our suppliers so that your issues would be fixed right away.
Both the Enbridge technician and my maintenance technician misdiagnosed the issue as being the expansion tank. When my senior technician showed up to replace the expansion tank, he re-diagnosed the issue and found it to be a faulty tridicator which was caused by a failed backflow preventor and automatic water feed valve. He fixed your problem right away and got you back up and running. What more would you have expected from the service provided?