Drain Works Plumbing

We have three little kids at home and our house and all of its appliances are put to HEAVY use. Even though our house is renovated, we are in an older area and from time to time drains get clogged and fixtures get worn out. Unfortunately, I don't have a brother or friend who is a plumber, but I always call Drainworks. Over the past 5 years, we have had a few different drain specialists and at least 3 or 4 different licensed plumbers from Drainworks visit to remedy clogged drains, install faucets, repair leaks and troubleshoot my various issues, and I have been COMPLETELY satisfied and impressed each time. When I've got a problem, I just know they can help me. I wouldn't say the service is cheap, but I think their services are a fair market rate. Given that they send me a professional licensed person with a problem-solving attitude each and every time, and the work is guaranteed, it is well worth what it costs. My only complaint about this company is that for business reasons, they absolutely insist that I or my husband (ie homeowner) be home personally to supervise/approve the work, and they won't let a trusted friend or family member be there in my place. This makes scheduling a challenge for me, espeically in a drain or plumbing emergency.

Jeff arrived on time, was professional and pleasant to deal with. he gave me two quotes to choose from and wasted no time in completing his assignment.I am satisfied with his service. Will call him again if needed.

What impressed me the most was that both times they arrived exactly when they said they would - that has never happened to me before. Courteous people - explained everything that they were doing - gave me options to accept or reject. I was hesitant to call because of experiences I have had with other companies - but I'm glad I did call - EXCELLENT service !!!

I would like to comment on Jeff's work from Drainworks, he is a very professional technician, very knowledgeable, who knows clearly how to communicate issues and make recommendations. I was concerned that the cost would be high and it would take a while, but I found that the costs for the services were reasonable, using high quality materials. It took about 2 hours to get everything fixed, my kitchen faucet was leaking as well as the tubes under the sink, my shower was also leaking. Everything was fixed timely.

I'm very happy that the staff of drainworks are here not only to fix the problem, but to suggest solutions looking into the future, this is very important, as it saves me time from calling them again when an issue that could have been predicted arises.

Great work !!! Definitely would hire your services again!

I have a problem with all of my toilets being slow to flush and often overflowing. DrainWorks had been recommended by a friend at work who said they were great. "Matt" showed up yesterday after I was scheduled and managed very well by "William" from their office and I explained the situation. He recommended a main drain camera inspection based on what I told him (which I figured was the logical starting point). He was polite, informative and knew his stuff. At the end of the process, he gave me some terrfic advise on what to do next which I won't bore you with. I will try what he suggested and evetually on my own or with the help of DrainWorks, it will get fixed. Either way, anyone with these kinds of issues should absolutely call these guys. (BTW - the quote I got from a "leading" "Routing" company in town for a camera inspection was $700!!! not $265 plus tax like DrainWorks)

In an emergency drain situation Drainworks responded promptly and when the man in charge of the job, Mike Dunn, was going to be half an hour late I was called. He was courteous and efficient and helped me define what was the city's responsibility so that the city could finish the job.

Parents basement was VERY smelly, we worried that the main drain was backed up or damaged by tree roots. We called Drainworks and within a few hours Matt arrived, he was very professional and educated us during the inspection. He used a 80' snake to get into the drain which had a camera on it so we could see EVERYTHING ... there was some blockage of rock and grease which he cleared and proceeded to check our entire drain which connects to the main city sewer system. Everything turned out to be fine, it was the blockage but at least we have piece of mind knowing that the main drain is in good condition considering the house is over 50 years old ... we always worried that tree roots could be damaging the drain since there is a HUGE tree on the front yard and we've seen horror stories. The cost was $140 but I would say it was well worth it, very professional and kind and you learn a thing or two during the process. Would highly recommend Drainworks!

i had a plugged main drain i called drainworks. they said theyed be there in 1 hour and they were.
told me the price and that was the price.they reamed the pipes a sended a camra down.i watched the image on a tv to see the drain was cleaned.Matt cleaned up and was gone in 2 hrs. Thanks you so much drainworks and Matt great job.

As new homeowners, the replacement of our root infested drain pipes was unexpected and not something we were planning on investing our savings toward. Armando and the excavating team made our first experience improving our house easy to deal with as they were punctual, explained the situation clearly, and were very respectful of our situation. Thank you!

Jeff was polite,cheerful from the very first contact.Jeff explained the process and listened to my concerns resulting in my feeling confident/with no need to worry.Cutting thru the wall to reach the damaged pipe was with minimal damage and the work area was left neat,clean.Your demeanour,your work and the outcome was much appreciated.Thankyou very much Jeff.
From the first contact with this company all individuals I spoke with(3)proved positive and professional. We readily would contact this company again for other issues needing resolve. We would recommend DrainWorks to anyone who needs or speaks of requiring your expertise. The company's response to the emergency was quick and a relief.The appointment was also convienient for us.Thanks!