Replacement of clay pipes and outside trap and bre
- Company Response
We appreciate your positive feedback as well as the constructive observations you have made on industry practices in regards to drain cleaning. I appreciate the opportunity to address the issue of warranties and drain cleaning. In order to fully understand why an honest and transparent company cannot provide a warranty on a cleaning its important to understand the nature of a snaking.
Snaking is not a repair. It's just like getting a haircut or washing your car. Inevitably your car will get dirty again and your hair will grow back. This is exactly the same with your drain line. It will get dirty again and the roots will grow back.
Where the issue of the cost of service comes up, I'm always eager to take the opportunity to remind people we stand alone in the industry. Our plumbers are salary based, rather than commission based which means our costing structure is set and transparent. Our staff are not enticed to sell you servies you don’t need just to get a big commission. Often our competitors like to create the false illusion that a customer is getting something for free by waiving charges however, they are simply tagged back on again to the excavation work. DrainWorks prides itself on being honest and transparent. We therefore do not engage in those types of practices. Thank you.