Drain Works Plumbing

ALl you hear are horror stories about contractors - well this experience was exactly the opposite. I was told exactly what was being done and how much it would cost - correct on both counts!
The work was done as promised - the house was spotless when he left - a great overall experience. Matt was the best!

When the water stopped coming out of my taps, the City employee told me it was my responsibility since the problem was with the pipes on private property. After contacting one plumber who did not do excavation work, I found DrainWorks online. They came the day I called to give an estimate, and the work was done the very next day. They treated my emergency as one. The employees were friendly, professional, and smart. I was informed that I would be reimbursed by the city for a portion of the work, and they made the paper work easy. When the job was done, the city employee was at my door with the necessary forms, and DrainWorks provided the info I needed to include on the form, and the receipt marked "Paid in Full". Couldn't have been easier. AND they did a perfect clean-up job; new top soil where they dug in the garden, and hosed down the walk and the front porch. I was very impressed, from start to finish.

I have utilized the services of Drainworks twice in the past seven years. The first time, they avoided having to dig up our basement due to often clogged sanitary drains caused by tree roots. They scoped to find the problem and then relined the drains with a special process. We have not had a problem since the repair!
Last week I had the pleasure of reconnecting with Mike Dunn and Eric to resolve another problem about a basement leak due to a broken clay pipe.Once again my problem was diagnosed and corrected quickly and most efficiently. I highly recommend Drainworks and their staff!

It all started with my 2-year flushing a toy car down the toilet.

Needless to say, it rendered the toilet useless. I called DrainWorks, and they had a technician out the next day. He arrived on time, with the little shoe covers, etc.

He removed the toilet to get at the toy, and reset the toilet. It was pretty much downhill from there.

After "fixing" the problem, he flushed the toilet once to show it was working. The flush was less powerful than before my son sent the toy down. Yes, you could argue that I should have had the toilet flushed several times with toilet paper before saying "OK", but you know what they say about hindsight...

Later, that day, when we actually USED the toilet, it was apparent it was not "fixed". I called DrainWorks back, and their response was basically "the toy was removed, we did our job - if you think there's another problem, we can send a technician out to scope your line for $250"

WHAT?!?!

How about "we'll send the technician back to have another look"?

Obviously, I declined the offer to be relieved of another $250 [especially considering the toilet worked fine 2 days prior]

I called AGAIN and got the same response.

I then called another plumbing company. They dispatched a plumber the next day, and within 20 min of plunging, the toilet was operational again!!!

Unfortunately, I was out another $150.

I then called DrainWorks back to let them know someone else finished their job for them, and that I'd like a PARTIAL refund.

All they did was repeat the routine from a day prior, and basically showed no concern that they did half a job.

The way I see it, there were 2 problems:
(i) the technician did half the job
(ii) when given the opportunity to finish the job, their immediate response was "it'll cost you another $250"

I will never use DrainWorks again. I'll warn anyone that their customer service is at the very least pathetic as soon as they have your $$$. I'd go as far as saying it borders on unethical.

A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.

The Drainworks guys do not work on commission. That means they will give you the staight goods without trying to convince you to do work that you are not ready to do. Most of the other companies do this work pay their staff on commission.

After reading excellent reviews I decided to go with Drainworks right away. Armando came the day after I called, within the time they said, and gave me a clear idea of what he would do and exactly what it would cost, which was about what I expected, but actually slightly less than the CSR on the phone estimated. He did the job competently, courteously, and cleanly, making sure to check everything and answer my questions clearly. I have had no experience with other plumbers to compare to, but I am very pleased with Armando's work.

So very pleased with the service. On time, exceptionally knowledgeable and thorough. Did diagnostic work beyond what I thought would be acceptable. I have already been recommending DrainWorks to my friends and colleagues. I was completely comfortable and confident that this service person cared about my home and water problem.

Prompt and courteous, The Serviceman opened the wall and not only replaced the pipe but added a safety feature to prevent a recurrence
and cleaned up the mess before leaving

It's been several months since the last job was performed by DrainWorks. I actually had them in on two different occasions, repairing different sections of the drain.

On both occasions, they did a marvelous job of excavating the floor, repairing the drainpipe, and replacing the floor, and cleaning up. They are so clean that after they are done, you wouldn't even know they had been there, except for the fact that the drain now works and the cement is still wet.

They are pricey (don't get me wrong - they are price competitive with similar companies in the industry) and as good as they are, I probably wouldn't use them for small plumbing jobs. Nonetheless, for any jobs involving excavation, I don't think I would use anyone else. And they guarantee their work!

After two or three attempts to clear the blockage problem it was decided that the sewer had to be dug up and the broken pipe replaced. They were prompt in arriving on time, very tidy and left the place in as good a condition they could have. We would gladly recomeme then to our friends.