Drain Master

Drain master suggested the least expensive option first, to see if that would take care of the problem before taking the big step of replacing the drain tile. Mike was curious and on time

Drain Master came on short notice to provide an inspection on a potential home purchase. The serviceman (Mike) was on time, courteous, knowledgeable, professional and answered all my questions. He took the time to explain everything he was able to see and the potential scenarios for long-term problems, maintenance and prevention.

Overall the service was great and helpful. The main water line was leaking under the concrete and they suggested to do a trenchless water line replacement service. The job was done in one day and everything was cleaned up and return original condition.

Drain Master was in our complex replacing a water main when I noticed that our hot water tank was dripping. I asked one of the worker's if it was related to the replacement but they said it wasn't. One of the worker's came in and took a quick look and said the seal was cracked and needed replacement. I asked where I could buy one, etc and he said he'd bring one by the next day and do the replacement while he was hooking up the new line. They charged me a nominal cost for the part but nothing for the labour. David Roberts was extremely easy to work with and I appreciate their help!

Brendan showed up right on time; was friendly, polite and got straight to work. Did the job in good time and professionally.
Did exactly what I needed him to do without trying to up-sell.
Would definitely recommend for residential fixes.

explained to us what they had to do very thoroughly; committed to finishing their job on time; reasonably priced; cleaned up after they finished their job; left no mess behind; running well so far after 6 months; has a 10 yr warranty on parts and labour

I called them for a drain tile cleaning job. The customer service manager seems to be very knowledgable and persuasive, so I gave them the draintile flushing work.

The first day, one guy came in but quickly get his hose tangled inside the drain tile. Someone came in the second day and did some augering to remove the roots that tangled the hose.

They did not clear out all roots but instead billed $1500 for the partial job (two flushing services and augering). The lady who gets my money promised that someone will contact me on how to procede with my cleaning: they never did.

Maybe my job is too small

Had a leak coming from the basement ceiling. After calling a few places, I settled on Drain Master because they could get in right away and cost less than 1/2 of the other companies.

Ivan came over promptly to take a look. He found a cracked pipe connecting to the toilet shut-off in the bathroom upstairs. He replaced the pipe and valve without charging materials.

He also hung around a little longer to answer some other general plumbing questions we had and offered advice on fixing them.

Great service and half the price of other well known companies.