Door And Window Man

Should have trusted my instincts. Late or missed every meeting before installation. Good product (available elsewhere), but, extremely poor coordination and medium quality installation. Bottom line is go with Bruce but be prepared to hound him to the end. Very frustrating experience.

In November, 2008, our home was broken into. The front door was broken/splintered, as was the frame around the door. The insurance company covered the replacement front door, and we decided since we were having the work done, that we would also order a dining room window, since it was aging. Bruce came out to take our order, and was very nice. He made some suggestions that we worked with - like ordering a front door that was primed only...I painted it myself instead of it coming pre-painted. This way, we could put a portion of the cost of the replacement door towards a new screen door as well. In hindsight, this was not a smart move. I am a good painter, but I think the door should have arrived pre-painted (my error in taking his advice). Service started to go down once installation took place. The installer was either new to this kind of work, or he was just bad. The dining room window was installed, but he only caulked the bottom of the window, and then it took 6-7 weeks for him to come out and do the capping. Because the windows weren't sealed properly, our curtains were blowing almost 1 foot away from the windows (in mid-winter, I might add). I e-mailed and called many times, and in one of the e-mails from the company, they told us that the reason the installer didn`t caulk the windows was because my husband told him not to. I have absolutely no idea why he said this - did he think we wanted cold air blowing in our dining room??? Eventually, he came back and fixed everything, caulked and capped the window properly. It was fine after that. Then, there`s the front door (painting issue aside). The actual wood door was fine, but the screen door to this day is still awful. The installer took an entire day just to install 1 screen door. We mentioned afterwards that the swing on the door was so fast that it was hitting is on the heels when we went into the house. He adjusted it by moving the pump or hinge thing (sorry, don`t know the proper term!). After he moved it, it closed a bit more slowly. Now the problem is that because he moved it, the door only opens up to around 65-70 degrees, and the swing is still too fast. The only way for us to open the screen door wider is to unscrew the pump thing - a complete pain. All in all, I would not recommend this company. Their service and communication was not good and response times slow. I had to follow up many times to get the job done even to a level that I think is still unsatisfactory.

We needed a storm door in the front and a new door on a new frame in the back of our house, and when we called a few places with good reputations Door and Window Man seemed to be the best option after the quote. Our house is old enough to have somewhat unusual measurements and, um, character.
The job was done a couple of months ago and we are very happy with our choice and the job Bruce and his team did. Everything as it should be. If we need work done in this or the related areas they do, we will call them without hesitation.

I recently contacted Bruce at Door and Window Man for a quote on 3 windows in my older home. He gave great advice on both the window type that would suit the home and on some other small home reno work that we would be following with shortly. I felt the price quoted was fair, the original time frame reasonable, and I was pleasantly surprised when the company contacted me to see if I wanted to install the windows a week early as they had arrived. I would recommend this company and Bruce to anyone.

Bruce and the team of people he employs and subcontracts to were all very professional, helpful and pleasant to deal with. Bruce sets the tone, and his personable approach and reasonableness were appreciated by us as we worked together on this significant project.
We are extremely pleased with the outcome and recommend Door and Window Man!

Need a custom size out swing side door for our older home and a new living room window. We received very good advise. Chose vinyl windows factory a nice matching colour on the exterior. The door
was narrower than what we cold find anywhere else.

The work was done 3 wees from ordering and the installer was very nice and did a great job. Took the old windows awaly and cleaned up better than we expected.

Bruce's professionalism and expertise were excellent. His quote was reasonable, the work was done within the expected timeframe, and we're very happy with our new exterior door. It was a tricky installation on an old house, and we felt that we were lucky to have found him. I would definitely recommend this company and wouldn't hesitate to use them again.

The initial discussion was honest and pleasant, no pressure at all. The price was very reasonable. The materials arrived as scheduled and the job was finished on time. The crew was extremely good, professional and courteous. There was a mistake with one of the windows (factory problem) which was corrected at no extra cost to us. Everyone was very accommodating. I will definitely recommend them to my friends.

We were referred to Door and Window Man by our neighbor.They came the next day after we called for the appointment and we were surprised that the 5 windows and our new front door arrived 4 weeks later on the day we requested.

3 installers came and were very polite and did a great job.
A fiberglass door was recommended by the salesman and we are more than pleased with the look. it changed our home.

I can highly recommend them