Technician Said They Don't Fix Condo ACs
I called Enercare to have some repair work done on my condo's AC and signed up for their monthly plan. My condo is currently rented to a tenant. The service rep I spoke with was wonderful and noted down the details. I specifically mentioned during the call this was for repair work on the AC unit in my condo. It's not a huge, central building AC - every suite has their own self contained AC (not a blower.) When the technician arrived, the technician apparently told my tenant that they don't fix AC units in condos?!?!?! WHAT?!?! Instead, I'm left with a bill for $99 +HST for something that, if true, TOTALLY should have been mentioned during my first call. Pretty frustrating. I'm giving 2 stars only because the service rep I spoke with during the booking call was very pleasant.
- Approximate cost of services:
- $113.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Chris- I am so very sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will have this looked into as soon as possible. Thanks!