New furnace and hot water heater.
It was time for me to replace my 20 year old furnace and hot water heater. After doing a bunch of research, I kinda knew what I was looking for, and now just needed to get some questions answered, as well as get a few quotes. Cozy World was one of the contractors on my list of calls to make, and I spoke to Farhad, who set up an appointment to meet with me. He arrived on time, as set, and was very straight forward in answering all my questions. He looked at my house, and old furnace, and said he would get back to me with a quote. Later that evening, I received clear, detailed quotes for each of the options we had discussed. (Modulating vs 2 Stage, and water heater.) I emailed back asking a few more questions, and it was replied to promptly.
I have worked in the trades for many years, so I have a pretty good sense of when someone is trying to double talk you, or is being straight up with you. I also have a respect for someone who is trying to sell me a product, or service, who has actually worn the tool belt at one time. I got a good gut feeling from Farhad. I wasn't going to base my decision solely on price, but also found Cozy Worlds pricing to be competitive and fair.
I ended up going with a Lennox SLP98U Modulating furnace, iComfort thermostat, and John Wood 50 gal Power vent water heater.
Install was quickly scheduled, and happened within a few days of us talking. Fred arrived on time as scheduled, and proceeded to disconnect and remove the old equipment. A short while later another gentleman (sorry, I forgot his name) arrived, and they continued with the disconnecting and dismantling of the furnace, old abs venting, and hot water heater. Farhad then showed up with the new equipment, and they brought in the new, and removed the old.
One of the telltale signs for me of a good, safe company, is how clean they keep the jobsite. 5 stars for Fred and the crew! I found Fred to be quite open, pleasant, and easy to talk to, and when they came upon a minor clearance issue with the venting for the water heater, he took the time to ask me what I thought, and I had suggested re-clocking the blower motor, to aid in the clearance, and he was completely open to that, but also suggested a minor forward movement of the tank, that would allow for an simpler easier vent route. His suggestion worked out to be the best way.
Rest of the install went quickly, Fred installed, and set up the thermostat, and both were up and running later that day!
I believe that the quality of your work is your signature, and that is what you leave behind for others to see. It was obvious to me, that Fred takes pride in his work.
They next morning I received an email stating that the rebate process was already started and was given clear simple instructions on how to complete the process.
Big thanks to all involved from Cosy World. I highly recommend them!
I attached some before and after pics.
BTW I had a bit of trouble trying to figure out how get the programming of the thermostat for night time sleeping, and morning wake up temperatures, to kick in. I called Fred, (who returned my call immediately) and he helped facilitate the solving of the problem, that actually took two minutes to fix. :-)
- Approximate cost of services:
- $6,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Paul Thank you very much for a great review ..
Also thanks for sending me the pictures I uploaded them here in our homestars album I named it:: Paul In Toronto Furnace April 28.2015 Review.png
if you like to see it
Thanks again
Fred