Cozy Comfort Plus

Cozy Comfort Plus was actually recommended by our Alarm Company. We'd come home to a partially flooded basement and needed to resolve the problem asap.

The representative carefully talked us through the situation, helped us temporarily stop the flooding and scheduled an appointment for first thing the next morning.

Unfortunately, there was a bit of a snafu with scheduling and they didn't come until the following day. That's why we can only give them a 4-star satisfaction rating.

They were extremely apologetic about their mistake and the technician who came was fantastic. He was fast, efficient, super personable and took the time to thoroughly explain everything.

They also took the time to check in with a follow up phone call a few days later.

We would highly recommend them.

Responsive, very competent and absolutely lovely people to deal with. Morrie, the service technician is just terrific. Highly recommended.

(This review has to be 30'words or I cannot post it)

Cozy Comfort Plus installed my AC and Furnace over 9 years ago and I have continued to use them for regular maintenance and repairs.

This company has always provided excellent service including:
- scheduling prompt service calls
- turning up on time
- friendly efficient engineers
- engineers that fully explain the work and options

Cozy Comfort have where possible scheduled the engineer that originally installed the furnace to carry out maintenance which has helped establish a stronger relationship.

I would certainly recommend Cozy Comfort for anyone looking to purchase or maintain their furnace.

The tech. was very professional and knowledgeable.
He did the initial yearly maintenance on the HVAN and found a nose in the ventor motor what it startup.
@ weeks later he came back and replaced the ventor motor, tested and cleaned the work area after he was finished.

This is another update to my original 'purchase experience' review which was also 10/10 stars! I had the pleasure of booking a service call at Cozy Comfort Plus and once again the entire team was outstanding. I love going in to the showroom and raving about my cozy comfort fireplaces and ductless air conditioning unit with Brian, Tiffany and Sean; along with any other sales associates that are in the showroom! I am always warmly welcomed and Brian and his team are extremely professional and more than effectively take care of my questions and needs. The service associate was prompt and very professional and was very highly skilled. I highly recommend Cozy Comfort Plus. Here's another 10++ stars' rating! Thanks everyone:)!

The salesman, Brian Kar, was extremely helpful. He sat down with us and carefully reviewed all our options and helped us pick the right fireplace to suit our décor. He spent a lot of time with us and offered helpful advice. The installers, Haytham and Asaad, were just great. They were courteous and considerate, wanting to ensure we would be happy with their work. They were fast and efficient and cleaned up everything before they left. I would recommend them highly.

We had a few companies come out to see our a/c that was not working. They all promised the world, and none could deliver. I was referred to Cozy by a happy neighbor. They came out the next day and were able to diagnose and fix the problem quickly and for a lot less money than I would have imagined. After a year with no air conditioning Cozy came through for us!!! Thank you.

This was my fourth furnace or aircon from Cozy Comfort in the past 10 years (I have two furnace/aircons in my house - both have now been fully replaced). Once again, the process was easy and very honest from start to finish. The company leader, Brian Kar, is well known as an outgoing, highly intelligent man who knows his products. This time I was able to meet one of his top sales people, Fred, who I was glad to find was a former technician, so he also knew the products from the inside. Prices are always fair with CC. Installation was efficient, and very sensitive to avoiding disruption and minimizing venting damage. I highly recommend this company.

Cozy Comfort originally installed the furnace and ac and just placed a service call and as always the service is pleasant, efficient and will call again when necessary. They are easy to contact and seem to be always available with a smile!

What great service, I never worry about when I should have my furnace of A/C serviced they call me and remind me, and are great to accomodate my schedule (even when I have to make a last minute change) . The technician called 45 minutes before he arrived which allowed me to walk my dog, that was so helpful, the dog was tired when he arrived making the visit so much more manageable for me. When he arrived he was very polite, and explained so much to me (we had out machine on winter mode not summer mode..I didn't even know that existed) we have a new dog and cat, our previous dog didn't shed, he showed me the filter and explained why I need to change is more often now (he even had an extra on hand so I could buy one and have it available for when I needed it next) he also showed me pictures of what could happen if the service isn't done on a regular basis... the service ensures a longer life for our AC and furnace. The technician explained every part of the bill and even when I asked for another filter he kindly adjusted the bill. He was polite, on time, and efficient...no wasted time he respected my time. I would absolutely recommend this company.

Sophie Brown
Etobicoke