Cozy Comfort Plus

I called in a new heating expert after I had the blower motor in my condo heat pump replaced. I soon discovered a very cheap blower motor was used and that I had paid double what I should have. I followed up with Cozy Comfort and was advised that the soonest they could come was 4 days later and that they would ‘try’ to be here that day and would call me to let me know if they could come. It is winter. When I called them to initially come, they had no problem arriving quickly. However, it still took over a week for them to find the substandard blower motor at that time. Now, when it came to following up on the quality of the work, they seemed far less interested.

The work was done with a minimum delay and maximum efficiency and effectiveness. It was very easy to book the appointment and the mechanic was courteous, well-informed and communicated well with me

Furnace broke down in the cold weather for my elderly mother who lives along and for whom English isn't her first language. Called Carrier and got a quote, except they wanted about $1,500 to replace a motor or $2,500 to replace the furnace, except the furnace was only 12 years old. Given the furnace's age, it seemed fishy and seemed like someone was trying to take advantage of the situation so ended up calling Cozy Comfort Plus who assessed the problem honestly, charged a lot less and fixed the problem within 30 minutes of showing up. Will definitely go back to Cozy Comfort Plus in future.

Added February 5:
3 weeks later, the furnace decided to stop working late at night and trigger the carbon monoxide alarm. The repair person from the initial Cozy Comfort Plus repair came, determined the furnace itself was a goner and ended up replacing the furnace with a new one, while only charging for labour due to the furnace's warranty -> all within a day, despite the weather being between -10 to -20C. While quite a hit to the wallet over the last month, really quite pleasantly surprised at all of this in the end. Hopefully a troublefree furnace for the next decade or two.

The work was done in a very professional way. There was minimal waiting from the time the products were ordered.

Fireplace is on hold.
They came and checked our existing air conditioner
Gave good advise and answered concerns.

Job well done. It looks beautiful and they stayed within the agreed cost. They went above and beyond!

The gas technician did a great Job to disconnect my gas BBQ line from my main gas connector he had to drill a hole in the wall. I am very happy with the work result within time frame required.

Professional
Fast prompt service. The technician serviced my fireplace and it worked and looked like new. Very pleased and will recommend to others. The appointment was quick and the service was exceptional.

They installed a new furnace. Took care of the rebate. They also installed a new thermostats with no charge. Better price nd service compared to thier competion.

My original boiler Baxi (for in-floor and domestic hot water) was giving me lots of issues in my triplex here in Toronto and the tech who came to repair it kept saying it was at the end of its life (10 years) and would need to be replaced. So, in April, 2018 when there was another issue I said OK let’s replace it. They said a Navien NHB-110 would be best and quoted me the price.

The install took a long time but when it was finally done, it worked. Domestic hot water was hot and the floors got warm. It was near the end of the heating season however and when it got cold again on November 22, 2018 the boiler got an error code. It took two days before anyone showed up and they took 5 hours to get it working but it failed again the next day. The repair people came several times over the next few days but still the system would only work for a day or two and fail again.

When their expert on boilers finally came, Navien tech support said a setting was wrong on the boiler. They changed it and the system worked for a week until today when both domestic hot water and the in-floor heating both stopped working. I called Cosy around 9:40 AM and they said they’d call back but they haven’t yet.

I called Navien tech support and they were super helpful - after looking at photos of the installation they said it was installed improperly and the piping would have to be redone.

My tenants are understandably very upset and are demanding compensation.

I just heard from them and they are saying that my piping system is wrong. But it worked for ten years and they looked at the piping before installing the current boiler and said that it would work.