Cozy Comfort Plus

We needed our 30 year old gas fireplace replaced. Brian came to our house and explained all the ins and outs of what needed to be done and the different options that were available. He was very friendly and knowledgeable. The work was done the following week by an excellent team who were respectful and took precautions for covid prevention. We realized after they left that there was a problem with the fan. They were very responsive and came back the next day to fix it with no issues. We are very happy with our new fireplace!

Their prices were reasonable, their service was good and their workmanship on installation was excellent.
I enjoyed dealing with them.
I would use them again and I would recommend them to my friends.

Over the past years we have depended on Cozy Comfort for all of our home heating and cooling needs and service. They have installed the most suitable and efficient systems at the best possible price. They have always been professional and reliable. I can highly recommend them.

I have be using Cozy Comfort Plus for my yearly furnance cleaning for over 10 years. They have always done a very thorough job and I am completely satisfied with the cleaning job and the technicians that have done this service (Jay and Mori). Keep up the good work!!

Installers were friendly ,worked diligently . There was very little interruption to our days activity. My husband is in a wheel chair and this was important. Over all very satisfied with outcome.

We decided to convert to a gas fireplace in our basement having previously done so on our ground floor also with CozyComfort.
As before the service was fast and efficient and preceded by helpful answers as to any questions we raised.
At the end the two fitters inspired me by "sculpting" the new fireplace out of the old when they removed some of the now unnecessary stonework. Two coats of paint (by me) finished the job.
Highly recommended!

I was looking for a new freestanding gas fireplace to replace an old unit and wasn’t sure what size or budget would be needed. This is the perfect place to go for an overview of all the best brands, their options and determining what would work over a variety of budgets. Brian came over and determined exactly that and even steered away from more expensive options if not necessary. Super happy with the Napoleon stove chosen. Installation date desired was provided (a surprise for a family member) and the installation techs were great. The stove heats the room super fast and looks fantastic.

I was the Contractor for a property which required natural gas installation, a gas fireplace and a heat pump system installed. **Please know, the Company's response below is completely false! None of what is stated happened. **
First, when I met with Brian he stated that the Heat Pump refrigerant lines would be installed in the walls as I had left them open. There was lots of discussion including my clients who didnt want them on the outside of the house as well.
When the installers arrived (3 hours late!) he said that he could not do that and had to run them on the outside. There was no reason for that plan. Ive since spoken to other professional installers who all say that the lines should have been run inside while the walls were open. When I spoke to the installer about this he said that Brian told him to install it that way.
secondly, the gas fireplace failed inspection. The gas inspector was horrified at the "work" done and asked me if a qualified technician had actually done the work. Did not meet the Code requirements. The owners had to pay the failed inspection fee which Brian refused to cover. The installer did return to fix the problems and bring the installation up to Code but the installer charged the owners $650 for his time. Unbelievable!
Lastly, this summer (June) one of the Heat pump units was not blowing cold air. The owners had not yet run the system as the renovation took much longer due to COVID and building supply availability. The owner called Cozy Comfort, explained the situation ie had not turned the Heat Pump on, and set up a service call. The owner was informed that the Cozy Comfort warranty had just expired by 2 weeks so the service charge, etc., would apply. Are you kidding!?! After everything they had been through with this sub-par installation and subsequent expense Cozy Comfort should have waived that!
The installer arrived and didnt understand what the problem could be. He tested the system and said that it had sufficient refrigerant pressure. The system was full and couldnt take anymore coolant. He looked at the lines and I was informed everything was fine. After I protested and said it wasnt working he made some calls.
He left the property saying that he would return. Some days later he returned with an expert who quickly figured out the problem.
I was given the bill which had the service charge of $160 as well as a $100 fee for using refrigerant. NONE WAS USED! The owner did call and question this charge but was told that the coolant was added. I was there and that did not happen!!
This project from start to finish was unprofessional, Brian/Cozy Comfort took no accountability for the work which failed inspection ie at the very least should have covered the "failed inspection fee", not charged the owners $650 to fix it and not fabricate the installation of coolant into the Heat Pump line. And those lines should have been run inside the open walls!!
I've tried to be as kind as possible with this review. There's so much more I could say but I'll leave it at this.

The technician Mory was professional and pleasant.He found the problem quickly and fixed it.I also got the appointment very soon after I called.

Brian is very easy to work with, his advise about which gas stove to go with was excellent and my parents ending up going with the high-end Regency model. His installers were very good and were easy to talk to about the job and they did an excellent job. I like it when a contractor works with their customers and cares about their company to back up the work done. I highly recommend them and a special thank you to Brian who runs an excellent company! My parents are extremely happy and can't wait on those cold nights to go by to feel the warm heat of their new stove.