I had my condo cleaned on Saturday Nov 26 for a post construction clean. When I called to book the cleaning I said there had already been a general cleaning done but the construction team had still been in and out completing work so the floors were very dirty. I stressed that I really wanted the floors to be the main focus.
I am a designer, I work from home, so I had also already cleaned our home thoroughly as well. I am in and out of peoples homes all the time and I can tell you that by any measure my home was already quite clean when the cleaners arrived. The only thing that had not been completely cleaned were the floors because of the continued workers in and out. I have had cleaners into my previous homes before and they have all said the same thing, that we have a very clean home to begin with, so this was not a difficult job. I really only wanted one thing done; the floors to be cleaned PROPERLY.
When the cleaners arrived, I made this very clear again. They dusted everything, which was fine, and had finished cleaning the master bathroom when the gentleman started 'cleaning' the hardwood floors (the woman started cleaning the second bath). He was using a spay bottle and simply wiping the floors; he was not moving anything such as floor vases and other minor/light items that should not just be cleaned 'around' (I had to tell him to move things), he was also not changing the floor pad he was using (in effect just moving the dirt around). I went into my master bath and cleaned the floor myself to check to see how clean it was and I came out and showed them the dirt on the paper towel that I had just cleaned off the floor. I again stressed that the floors were very dirty and they needed to be SCRUBBED not just wiped. I told them if all they did was make sure the floors were clean I would be happy. The gentleman stated they would make sure even if they went over them 3-4 times. At this time he went and got a proper bucket with hardwood cleaning solution in it, however he was still just lightly 'wiping' the floors and not changing the floor pad. After only this second pass on the floors (and still not moving everything that could be moved off the floors) they said they were finished and were going to leave; they had not been there the full three hours that I have to pay a minimum for. I asked him to please go over the floors again (he did not seem pleased by this request). I then went around and moved everything off the floors that could possibly be moved, again he just wiped with the same floor pad. They left after this.
Immediately after they left I SCRUBBED my floors with the swiffer and swiffer hardwood floor cleaner; I used 14 swiffer pads and spent 3 hours SCRUBBING the floors alone. SCRUBBING!!!! Not nonchalantly wiping and moving the dirt around. I have posted the photos of what was still on my floors after your cleaners had 'cleaned' my floors. Needless to say I am less than pleased that I paid $205.66 for a service that I spent the next 3 hours doing myself!!
I believe you should refund the money paid for a service which I did not receive and ended up doing myself.
- Approximate cost of services:
- $205.66
- What could this company do to improve their services?
- Listen to their customer! When I told you several times the floors were dirty and I wanted this to be the focus this should have been enough. You cannot tell if floors are clean if you are using a dirty floor pad for the entire floor over and over. Floors are clean when a CLEAN cleaning pad actually remains clean after scrubbing.
- Any advice to offer fellow homeowners facing a similar project?
- Definitely choose another cleaning service provider.