Classic Kitchen Designs & Renovations Ltd.

Kitchen Planning & Renovation
Whitby ON L1N 2L6
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Kitchen Planning & Renovation
Classic Kitchen Designs & Renovations Ltd.
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Reviews by rating (past 12 months)

Reviews for Classic Kitchen Designs & Renovations Ltd.

Average customer rating:
8.5 10 (19 reviews)

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Vera DeSouza from Pickering
Vera DeSouza from Pickering
1 review Pickering, ON
10/10

Kitchen Renovation

We had our kitchen done by Classic Kitchens, and Chris and Angela were amazing to work with. My next project is bathrooms and I already know Classic will be doing those too!

Approximate cost of services:
$90,000.00
Any advice to offer fellow homeowners facing a similar project?
Save yourself the time and energy, Contact Chris first!
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Company Response

Thank you for your nice response Vera, we enjoyed working with you very much and look forward to working with you in the future!.....................

Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice!

Ely Styles from Oshawa
Ely Styles from Oshawa
1 review Port Perry, ON
10/10

Kitchen Renovation

We looked around for a very long time before settling on Classic to do our kitchen renovation. Professional, great to deal with, and they gave us the kitchen that exceeded our dreams! Thanks!!!!

Approximate cost of services:
$120,000.00
0 of 1 people found this review helpful.
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Company Response

Thanks Ely, for letting everyone know how pleased you are with your amazing new kitchen! We truly enjoyed working with you and wish you many happy years of enjoyment in your new kitchen!.............. Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice

Brent from Whitby
Brent from Whitby
7 reviews L1 P1 P9, ON
0/10

Kitchen Reno

November 12, 2014. I think you are mistaken, for we appear to be going around in Ovals not circles, just like our round table that was to seat 5 people not 3; Oh but wait there is a disclaimer that says you don't have to live up to your contractual obligations; oh that's right it was not mentioned in the contract???? You have never addressed the letter we sent you when this travisty took place. Only when you saw our comments here at Home Stars, months later. You reacted in a rude arrogant manner, which persists to this day. It is not the lighting that is improperly placed, it is the centre island. We requested a round table that seats 5 people, we selected this granite for the special grain to run a certain direction. Don't you think it is a little late to advise us that it cannot be cut that way? I am more than willing to settle this contractual dispute. We will be glad to pick a granite that works for us and you can install it and as per our original agreement. Cut the granite so the transition piece fits properly and have a table that seats 5 , reduce the price of the cabinets and granite we removed from the contract, adjust the centre island to it's proper location. When complete submit the bill and to us. You are correct when you say "Classic Kitchens " is responsible. ....................................................
November 05, 2014. I find it disappointing that I must continue to defend my integrity, and decisions regarding this project in this manner. Non the less, I believe it is important to ensure the truth is known. I have submitted further pictures to clarify my position. Included is the schematic drawing clearly identifying the kitchen table portion to be 41 1/2 inches in length from the edge of the upper counter to the outer edge of the table. Picture two shows the real measurement to be 35 1;2 inches. There is 6 inches of table missing. further to this the schematic clearly identifies the table to be round, not oblong. The diagram clearly shows 5 chairs seated around the table unobstructed by the cabinet underneath. The diagram also shows a round under support for the table which is required for when the granite extends beyond the cabinet. The third photo shows this support missing.... As for the rest of the granite issues, I will attempt to be more clear. The entire counter is placed 6" out of place towards the back doors resulting in us hitting our head on the lighting each time we try to work over the edge by the fridge. The lighting does not line up to the center of the sink due to the center island being off center. We selected a granite which had a unique grain that ran through the entire piece, and we requested that the cut be made to allow the grain to run full length of the counter. What you did was cut the grain entirely in the opposite direction and destroying the reason for it's selection. This was an upgrade which we paid for!!!!! As for you mentioning how beautiful the kitchen looks, you seem to want to take credit for making the cabinets which you did not, your role in this process was to ensure the order was correct and installed on time, which you did not do. You seem to want to take credit for how beautiful the granite looks, but you did not make the granite, your role was to ensure it was cut correctly and installed correctly, which you did not do. Our original contract was to have two floor cabinets with granite counter tops placed between the kitchen and family room. One was to be a wine rack and the other a storage cabinet, after we agreed on price we changed the plans and removed these two items but your price never reflected this change......
You continue to mention the hood fan to which I have clearly stated that we purchased, only after you took credit for earlier in your submissions. Once again we did not WIN here, we did not break even. We lost a great deal between what we ordered and what was delivered. The truth and nothing but.
.
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November 02, 2014

I believe I must response to the most recent reply from classic kitchens, for no attempt has been made to contact me or answer the letter sent. I did not receive what the schematics clearly identified. As stated earlier, the contract was vague and did not identify many contractual agreements, but the schematics and accompanied layouts did. We did not WIN here; Our counter top is still off center, our kitchen table still only seats 3 people. The granite is cut incorrectly, The wrong cabinets were installed and long delay to correct, we paid for our own hood fan. I respectfully request that these issues be addressed in your next response.

June 15, 2014

Have just read Classic Kitchen's response to my submission. It has taken several months for them to reply.

To ensure clarification, Classic kitchens have never paid for our hood fan nor did they follow through with their promise. When I sent the letter they advised they would respond to us and they never have. The only response is the one here accusing of us of mood swings and ranting?????? I believe it is clear who is having the mood swings.

The owner of this company lives up the street from us and it would be a 2 minute walk to come and clarify his position, instead he waits several months to respond and does not address any of our concerns outlined here or in the letter sent.

Our countertop is still off center, our kitchen table still only seats 3 people. The granite is cut incorrectly, The wrong cabinets were installed and long delay to correct, we paid for our own hood fan. I respectfully request that these issues be addressed in your next response.................................................................................................................................................................................................
Nov.2013
Did our home work and thought Classic Kitchens would do the best job. Friendly and helpful. All started to go wrong shortly after signing the contract, which was vague in detail. They installed the wrong cabinets and we requested they be corrected. Chris first tried to talk us into the wrong cabinets. We insisted they install the cabinets we ordered. It took 2 months for them to return with the correct cabinets. Centre Island is off center. The upgraded granite which we paid extra for was not cut correctly. Requested and paid for a granite counter top which would act as a kitchen table to seat 5 people. When installed much smaller than the specifications and layout showed. Only can seat 3 people. Wrote to Classic Kitchens detailing all the mistakes that have gone on. They advised that they would respond to us. It has now been over a month and have not heard from them. Withheld the final 10% payment. This is the only legal step we could take. The cost of correcting these mistakes is far more than the 10% we withheld. Although staff and contractors friendly and professional we are greatly disappointed in this company.

Review has 1 previous version
Approximate cost of services:
$45,000.00
4 of 4 people found this review helpful.
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Company Response

nov 11: We appear to keep travelling in circles since I am explaining the same things more than once: ..............1) regarding your claim that the table size is wrong- The diagram you have posted carries a disclaimer printed on the document that the drawing is "subject to verification on job site and adjustment to fit job conditions". You would have people believe that you had no idea about the table size you received. This is completely false. You were present at the templating, and approved the actual template size which your table was made from. You are completely right, readers do need to know "the truth".....................2) If the light over the table is off centre, This is certainly a simple item, we will be happy to take care of as a warranty item, once you have paid your bill. I will leave it in your hands to meet your obligation here...............................3) You are mistaken, the drawing does not show a "round support" for the table, that is a hanging light fixture....................4)The "third" photo verifies that the granite support is indeed correct.....................5)The direction of the grain you requested was not possible using the material we had to work with and the pieces that needed to be made from that slab................6) The plan was changed to move the winerack into the bar area, which involved a cost differential. If you are willing to pay your balance, we can review any difference from this change and apply it..................7)Classic Kitchens is completely responsible for how beautiful your kitchen looks. Why don't you post a photo showing the WHOLE kitchen for the readers?....................8) As previously mentioned, the fan is not included.................9) I'm prepared to talk to you about settling your bill, and addressing the cost adjustment for the winerack change , and doing an adjustment to the light fixture. Are you prepared to settle your balance? ..................................................................

November 4: Brent, I first want to thank you for posting those photos which confirms that your kitchen is not only beautiful, but it also matches the design which you fully agreed to.................
2) The contract is very clear about what you were to receive, and there is a note expressly stating that "items not listed are not included" It doesn't get much clearer than that........................
3) The hood we "owe" you is NOT in the contract, period. You ranted and raved until I gave in in an effort to make you stop. The fact that you haven't paid us anyways, makes this a moot point......................
4) you fully know that your countertop is designed with an offset to match the main countertop. You have known this since the first time you saw the rendering, and confirmed your acceptance of this feature the day you signed the contract. .......................
4) The seating area is designed for 4 chairs, just because you put three in and took a picture doesn't change the fact. We had a conversation about switching those clunky old chairs to new ones matching the proportion of the table, which you apparently didn't listen to..............................
5) Your pictures are proof that the granite is cut properly and not "incorrectly" as you would like people to believe.......................
6) The kitchen you received was exactly what you asked for. You indicated to all our staff that you were satisfied with the result when directly questioned repeatedly throughout the job, until it came time to pay. If anyone reading this would like to see what Brents rendering looks like, feel free to contact me and I will send you a copy that proves it matches what he received..............................
7) It is truly unfortunate that Homestars does not moderate their website. This person is attempting to cause us damage in a thinly veiled attempt to avoid payment, and Homestars has taken a "wild west", go fend for yourself approach to controlling what is said on their website despite the fact that there is much fiction in the content of certain posters.........................Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice..

Oct 2014- Brent, I was very clear in my last submission. You received exactly what the contract stated and what you only partially paid for. You, in your reasonable moments, expressed your extreme happiness at how well the job was going, and how happy you were with the outcome to ALL of our employees who will back me up on this, and to myself personally. I do not like your method of "doing business". I think its time you take the money you didn't pay us and go on a vacation to settle down, you won here, you got what you wanted. I do not wish to engage you any further on this, we will forgive the money you owe just to be done with this. Its over.............

Classic Kitchens has won several awards for Outstanding Customer Service, and is Durham Region's leading Kitchen Renovator. We have thousands of very happy customers, and many excellent reviews which are posted on our website www.classickitchens.ca . Come in and meet us first hand and see why for many years, customers have been choosing Classic as their renovator of Choice.......................................................................................

Dear Brent, I have just read your review and in your "nice" moments, you stated that you loved this kitchen and couldn't thank us enough for installing the kitchen of your dreams, thanking our installer, flooring, designers, and me personally........right up until it came time to pay. Despite the amazing kitchen we did for you, we see this as a thinly veiled effort to get a "backend discount"....... Sad........ We became aware this was going to happen right in the beginning when you ranted and raved about getting a free stainless steel hood that was clearly not listed in your contract, yet you persisted in a very unpleasant way. We finally gave in, in an effort to make you stop, and gave you a free hood which you were not entitled to. We do not, and have never included any appliances for any of our customers. We leave this to the appliance retailers....................................................... Your vicious moodswings from nice to extremely nasty is something all of us witnessed and endured throughout your project and the nastiness you displayed on a regular basis resulted in our workers not wanting to return to your home, and consequently, we had to plead with them to complete your work. I and all my employees have been subject to this, and I can easily say that dealing with you took a heroic effort to "stay the course", but amazingly, we did. We endured the verbal abuse, and your crazy mood swings until the bitter end. The last meeting with you was attended by our installer and one of our designers, at which time you told both of them you were extremely happy with the job classic kitchens had done for you in your kitchen,.........and then we received a multi page letter in the mail outlining just how unhappy you were with your new kitchen. I'm pretty sure the people reading this are smart enough to put 2 and 2 together ................................................................................................

Classic Kitchens has been a member of the National Kitchen and Bath Association for many years, and has done thousands of amazing kitchens for happy customers who are extremely pleased with selecting Classic as their kitchen renovator of choice. We are also very proud to have won awards for outstanding customer service as well! .....................................

Come in to our showroom to see our new displays, and come find out first hand why our customers love us so much! Let us show you how we can make your old kitchen into a dream space!

The Adelman Family
The Adelman Family
1 review Scarborough, ON
10/10

Kitchen Renovation

We spent a large amount of time researching what we wanted for our major kitchen renovations, visited different kitchen dealers, and were very happy to have found Classic Kitchens. Chris, our designer was completely top notch from start to finish and we were most impressed with his knowledge and professionalism out of all the prospects we dealt with (trust me, we visited healthy amount of them prior to deciding on Chris and Classic. From start to finish, our job went extremely well and "by the book" as they say. Communication and continuity of the project was first class and our kitchen is now beyond all our expectations. AAA+ marks for Classic Kitchen. We highly recommend them to anyone considering a new kitchen!

Approximate cost of services:
$72,000.00
1 of 1 people found this review helpful.
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Peter and Diane in Pickering
Peter and Diane in Pickering
1 review Pickering, ON
10/10

Kitchen Renovation

Well, we went searching for our new dream kitchen, and came across classic kitchens. We looked around lots, but settled on classic, and Chris in particular. My wife and I both thought that he was very knowledgable, professional and really in tune with us and what result we were looking for in our new kitchen. The job went great, and all the guys did great work, and were nice people. Our kitchen is now complete, and we have to pinch ourselves every time we walk into the room to make sure we aren't dreaming !!!!! in one word, amazing! Thanks so much chris for turning our dreams into reality. You can expect alot of referrals, because everyone we know thinks our kitchen is the most beautiful one they have ever seen! Thank you!!!!!!!!!!

Approximate cost of services:
$56,000.00
3 of 4 people found this review helpful.
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Sandy in Whitby
Sandy in Whitby
1 review Whitby, ON
10/10

Kitchen Renovation

When we were looking for a new kitchen, we got quotes from several local dealers, but found classic kitchens to be head and shoulders above the rest! I found Chris to be very professional and knowledgable, and they really knew their stuff. The installation went great, and all their tradespeople were really top notch. I now have a kitchen that is much better than I ever could have imagined !! I'm really glad we picked classic to do our kitchen, and the awesome kitchen we now have is definitely worth every penny !

Approximate cost of services:
$48,000.00
3 of 4 people found this review helpful.
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Duncarin in Whitby
Duncarin in Whitby
1 review ,
2/10

Kitchen Renovation

I should have realized we were in trouble when the person who came to quote our full kitchen renovation kept insisting we had a second floor above the kitchen (we didn't).
They promised our kitchen would be completed in a month, and we bridge financed to allow them to have free reign of the house. They then didn't show up until 3 weeks after we took possession of our house.
I ended up doing the tear out of two walls and the old kitchen. They continually failed to return phone calls, and would deny that you had actually called.
It's 5 months later, and we are now finished (remember the one month promise).
Kitchen looks great, and the design was well done, however, we have holes in our walls behind the cabinets (Very cold kitchen in the winter), we have a ceiling that is still not up to standard, we have a microwave that's improperly installed, and we had to pay another contractor $900 to cover some of their mistakes.
IF you still hire this company, here are some tips....
1) Get EVERYTHING in writing
2) Only deal with Chris, avoid his other associate
3) Do not let them use Larry to do your work.

They received a 2 from me only because Chris was a good 20/20 designer.

Approximate cost of services:
$40,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
4 of 6 people found this review helpful.
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Company Response

I'm glad that you love your kitchen, and the additional granite upgrade that we gave you for no charge, but I am dismayed as to why you would be so harsh in your assessment and I respectfully disagree with what you have said. We have done hundreds and hundreds of beautiful kitchens whose owners are very pleased with the result and do hope that you will correct this post to show a less hard nosed and more positive and accurate account of the wonderful and beautiful kitchen we installed in your home and how different it looks from the original kitchen. I encourage you to contact me personally, so that we can discuss things directly.

Jim in Whitby
Jim in Whitby
1 review ,
10/10

Kitchen Renovation

We purchased our dream Kitchen from Classic that we had been thinking about for many years, and let me tell you, did they ever deliver!! Their professionalism and great ideas right from the start and through the sale, after sale service, and the completion of our wonderful kitchen was all great and now after seeing the finished kitchen, we are completely in HEAVEN!!! Our salesperson was extremely knowledgeable and helpful, and all the tradesmen that made our kitchen a reality were pleasant to deal with, quick, and were absolutely top notch! We definitely would recommend them to others in a flash!!! Thank you again Classic for a wonderful kitchen!

Approximate cost of services:
$72,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 3 people found this review helpful.
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Company Response

Thanks for the kind words Jim ! Since starting in 2000 have done hundreds and hundreds of wonderful kitchens just like yours, and its so nice that you have mentioned it here !

Christine in Whitby
Christine in Whitby
1 review Toronto, ON
1/10

Kitchen renovation

These people are great with the sale and design. Their plumbers are top notch but there after sales service is discusting. Phone calls are never or rarely returned. Once they have your money you can expect never to hear from them again no matter how many times you call or how many complaints you have. I would and have tell anyone NOT to use them. Your money would be better spent elsewhere.

Christine in Whitby

Approximate cost of services:
$20,000.00
1 of 3 people found this review helpful.
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Company Response

I am not sure who this person is, but I do know a Christine that we did an outstanding kitchen for which the job value was 3 times higher than this person stated, and her kitchen was among the most beautiful and outstanding kitchens that I have ever done. ??????????

elizabeth from Toronto-125
elizabeth from Toronto-125
9 reviews Toronto, ON

First Review

8.3/10

cabinet installation

Worked with me in coming up a design that works, and within my budget. Cabinets look great. They also connected me with a contractor who addressed plumbing and electrical problems that are often a challenge in an older home (house built in 1920's) Although there are some things I would have liked to have seen done differently, overall a positive experience.

2 of 3 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Kitchen Designs & Renovations Ltd.

Classic Kitchens & Renovations is Durham's leading kitchen renovation company and prides itself on providing outstanding custom kitchens and bathrooms to Durham Region and GTA homeowners since 2000. Your kitchen is designed and installed with the highest level of care and with the same finely finished result and quality that we would expect for our own homes. Come see our website www.classickitchens.ca and view hundreds of amazing kitchen and bathroom pictures of our finished projects!

Call us today at 905-433-1173 to see how we can transform your kitchen or bathroom into the space you were dreaming of !!

We do complete design, materials and renovations for your kitchen or bathroom project including bearing wall modifications, all under one roof.

CATEGORIES
Kitchen Planning & Renovation
PRODUCTS
Complete Custom Kitchen and Bath Renovation Services.
SERVICES
Kitchen and Bath complete Renovations, Cabinet Refacing.
SPECIALITIES
We are bearing Wall removal specialists.
WEBSITE
https://www.classickitchens.ca
YEAR ESTABLISHED
2000
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cheque
MEMBERSHIPS
NKBA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Peace of mind Warranty on all materials and workmanship followed by all manufacturers individual warranties.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.