Casa Bella Windows Inc.

We had our upstairs windows replaced last year and just finished having our downstairs windows and patio door replaced last week. From start to finish dealing with Casa Bella Windows was a pleasure. The sales rep Dan was patient and truly understanding when we kept asking for estimates for different styles of windows. The installers Billy, Donny, Andrew and Jeff are exceptional. They built a beautiful box trim for our main bathroom windows as they felt that the regular trim wouldn't look good as the windows are too close together. They also built a decorative trim and ledge for the fireplace window that looks great. We highly recommend Casa Bella Windows for their excellent customer service and products.

Our windows and doors were made of wood and rotting, so needed replacement. However the interior trim of was quite unique and we wanted to preserve the look. After getting quotes from many other companies, we decided to go with Casa Bella, as they had the most competitive price and best reviews, and Ronnie, our sales guy, assured us that they could make the windows look exactly the same from the inside as they did before replacement, and that we could keep our existing blinds.
We wish that he hadn't made this promise, because in the end the windows could not look exactly the same, and we had to replace all our blinds (which of course added another 10K to the project).
The installation crew was fantastic, very professional and fast. They found a rotting water situation in one of our walls and did a great job fixing the problem. Some of the window trims had large caulking stains on the walls around the windows which was a bit disappointing, and as I was patching up the indoor trim to paint I found several sharp wires/nails sticking out of the trim, which was a bit concerning given I have small kids at home. However, I have no basis of comparison as this is the first time I've had windows replaced, so I don't know if this is the standard.
Final criticism is this - I got the Classic line of windows, and after replacing all of our windows and most of our doors, we ended up using more natural gas for heating our home this winter, even though our schedules/lifestyles have not changed and it was 25% warmer this winter than last year. I'm not sure if this is related to the window insulation or not, but I was told by the installation crew that I should expect a very noticeable savings in our heating and cooling bills which didn't happen.
Despite these failings, our windows are now painted and look stunning, and I am hopeful we won't have any more rotting and leaking issues. I would likely use Casa Bella again in the future if needed, but would just try to temper my expectations and take their promises with a large grain of salt.

I called Casa Bella for a second project. I used them a first time 4 years ago to replace windows and doors in our main floor and basement and we were extremely satisfied with the installation and the quality of the product. This time around we didn't request quotes from anyone else. Instead we went directly to Casa Bella. We called to replace windows in the second floor and porch. The sales person: Mathew, same as before, was easy to reach and all the time answering all our questions until we were ready to order. I would recommend this company to anyone. Happy experience with this company.

German was pleasant to work with. He was knowledgeable. He gave us details in the construction and installations of windows and the door. He gave us the starting date and the team arrived and started the job on exactly that date.
The installation team which consisted of Billy, Mikey, Donny and Andrew was hardworking and meticulous. They did a very good job.
They left the place clean and tidy.
We have no reservation in recommending Casa Bella to anybody contemplating window and door replacement.

ordered from salesman German Rojas
told order would be ready on a certain date
was install as per order - no delays
price was very reasonable as per other quotes
I was very pleased
salesman always easy to reach - always rhere.

It was a pleasure to work with Casa Bella. German was patient and knowledgeable with regards to the installation process, having worked as an installer before moving to sales. Oliver and his team (Chris, Rafael and Josh) were professional, friendly and courteous. They cleaned up every day and paid attention
to details and addressed our concerns. They were also organised and kept us informed of the process. We had a very positive experience and would highly recommend them to our friends.

I highly recommend using Casa Bella when you are thinking about re-doing your doors and windows. German was pleasant to work with as he helped us every step of the way and provided us with all the information that we needed in order to decide on the styles, type and colors. The product was very good quality and the work that they did was spotless. The crew we had was great, they were prompt, knowledgeable and personable. They cleaned up every day and paid attention to details and addressed our concerns. They made the process easy, quick and fun and we would definitely use them again.

Professionals service and excellent craftsmanship!
Great experience from sales staff to installers.
Highly recommend Casa Bella to anyone and would not hesitate to use them again.

Very professional and organized. Dealt with German and he supplied quotes with 24 hours. He made economic recommendations to save us money and energy on the window and doors selected. I would highly recommend this company! There are cheaper prices and made products out there, but you get what you pay for.

Staff were very professional and clean with how they worked. German was very patient and professional with helping us come up with the exact style of Windows that we were looking for. Very impressed overall with the service and professionalism. Thanks so much!!!