Canadian Choice

Formerly Canadian Choice Windows & Doors
Windows & Doors Installation & Service
Woodbridge ON L4L 9N6
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Canadian Choice  >  Window to Patio Door Conversion
David
David
2 reviews Mount Pearl, NL
10/10

Window to Patio Door Conversion

I had about 5 different companies give me a quote for my window to patio door conversion. Canadian Choice was one of the most competitive. The salesman, Tony DiCesare was very knowledgeable and I did not feel pressured into going with them right away. There were 2 installers, Mike and Victor, who were on-time and made a tough job look easy. There was only one minor issue with the ordered door as it did not arrive with a key lock and kick lock. Tony handled the situation and arranged for Mike to come back when it was convenient for my schedule and Mike was able to install both locks in less than 5 minutes. We all prefer jobs to go smooth and perfect but this is rarely ever the case - what matters most for me and determines customer service is how mistakes are handled and the corrective actions that follow. I am extremely pleased with the professionalism of Tony and Mike to follow up, coordinate and resolve the minor hiccup in what was an excellent job.

Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for choosing Canadian Choice Windows David. We are so happy to hear that our set-back had been resolved in a timely manner, leaving you satisfied with the overall experience. We thrive to always improve our service, and provide the best for our wonderful customers. Tony D. is definitely a great consultant on our team, and Mike is a "superman" installer. We will make sure to let them both know of your kind review. Thanks again and we are wishing the very best from our family to yours.