CR Martin Heating Ltd-No Longer in Business

Hello, I just wanted to send a note about the recent work done on my home. Through Home Depot I was put in touch with your company and over the past 2 months I was dealing with Cam in getting a quote and deciding on the right sized units for our home. The process with Cam was a good one as he never pressured us and we were able to take our time (and ask lots of questions) with such a large investment in our home. We eventually got an instal date, with heat pump, furnace and water tank all being replaced. Ryan, Brian and Mark were our installers and my wife and I were impressed with their work that day and they seemed to enjoy the work they are doing. The quality of their work was good, and they were knowledgeable about the products they were installing. Cam also popped in during the instal to see how things were going, and even saw him helping out with the guys on fishing the lines through the ceiling. So all in all we were and are very happy with the instal and the new units heating (and cooling) our home. Thank-you

Can't say how dissappointed I am with this company (CR Martin). The crew was very unprofessional and required 5 call backs over a one month period to fix things and they still didn't do it all. What a let down. They left huge holes in my walls and ceilings, placed vent covers over runs that were never cut out, didn't finish insulting the ducts in the attic, left garbage behind and didn't even install what the contract called for. Highly over-rated reputation. I thought that by paying a premium I would be getting better quality in service and product. Well, the product is fine (Carrier 19 SEER heat pump and 3 ton air handler w/ Trane clean effects air cleaner) but the service, in a word, sucked! I know I sound bitter but the job was 'finished' about three months ago and it's still eating at me at the wringer I was put through with this company. Other contractors told me to be careful with this company but I took it for professional jealousy. I wish I'd listened to them. I'm glad I took pictures of it all.

they provided excellent service. Very accomedating, they were also flexible. They cleaned up after themselves daily, done on time, done on budget. easy to contact, responses were returned in a timely manner.