Button's Heating Inc.

We had 2 goals - replace a 26 year old furnace and an old hot water tank with more efficient models AND free up space by relocating the new installations into our crawlspace. The job involved redesigning our ductwork along with the actual removal and installation. Joe (the owner) gave me unhurried time to figure out my options and answered my questions - including ones that I had to phone in after he left. When I checked their reputation and prices against other quotes I found that they had the reputation of being honest, doing good work and moderate pricing. That proved to be true. I had a crew of 4 guys there the first day and 3 the second day. They arrived on time, worked hard, did a reasonable job of keeping the mess "down" and understood that I was trying to free up space as well as replace the units. They even put up with my questions or suggestions "on the job". There was one minor part of the job forgotten, but Button was quick to set up a time to come back and finish it off. On the whole - I recommend the company, and plan to use them again for a gas fireplace in the future!

They schedule a meeting and gave me a quote and told me how mcuh it was going to be, what was going to be done and when it could be done. And that is what happen. On time, no extra's added. They had it all done and up and running in one day. Just like they said they would. And everyone that worked for them were very profesional and so was the work that they did.

I had a furnace installed last weekend and am very pleased with everything. They were on time, very professional and everything was cleaned up like they weren't even there. I would highly recommend this company.

Just before Christmas our furnace packed it in and we were in a jam. Joe Button was our first call, dropped what he was doing and came right over with portable heaters. He had a crew in the house in the next couple of days. We had an emergency and he worked quickly. The installers were polite, professional and very quick. We were concerned about the expense but once again Joe had the answer. He set up financing threw the gas company so we can make monthly payments instead of having to pay up front. The financing also came with no money down or payments for 90 days and the option to pay the loan in its entirety at at time. I should also mention that we selected a high efficiency furnace and Joe was once again very helpful. The furnace was around $4200.00 but the government has a rebate program and in our case we received about $1500.00 in rebates. We got a high efficiency furnace for the price of a mid efficiency furnace. I can not say enough about our experience with Button's heating. I would highly recommend this company to anyone shopping for heating or air conditioning.

We required a new furance and air conditioner for our home. Initial calls to some other companies left me the with the impression that they were doing me a favour by taking my call. Lucky I had a friend that was in the business and ask him who he would recommend. Surprisingly he recommended Buttons (Not the company he was working for).
Phone Buttons and was treated like a customer should be. The installation was done when scheduled and the work preformed was excellent. I had a furance, Air conditioner, Humidifier and new dusct work installed. Service people were great and clean up the area at the end of the job.

After 23 yrs it was time to make a change in the heating & air conditioning of our home. We did some research and determined that TRANE Equipment was rated superior to other brands. I had called Rick Lawson for a quote and set an appointment. Rick went through the complete description of his offering answering questions of which I often had the answer to. He was very professional in his dealings with us. Upon our agreement to move forward he arranged with his service department to do a site visit to our home to ensure his description of the work was in agreement with that of the service department - a good idea eliminating surprises later on!!!

Installation day #1 brought in John and Bob who arrived and rolled out the "green" floor mat from side door to basement. No tracking in dirt from these fellows. Both installers worked tremendously well with Bob doing most of the outdoor work (sorry Bob!) while John tackled the rest. Day #2 brought in Spence - what a treat with that Newfoundland accent - brought back a bit of the maritimes in me.

The guys finished up and cleaned up every bit of wire, metal, pipe and what not and carried it out to the truck.

After the installation of everything was complete, John spent some time with me going over the paperwork and ensuring that we got the information we needed for the various rebates.

Not noticing until a day or so after the installation, but our doorbell wasn't working any more. I mentioned to Rick after a follow up meeting from the installation, and the office called me to have it immediately looked after - it was nothing more than a wire whose connector had come off during the installation of the insulated ERV piping.

Bottom line here is I believe Button's understands customer service and that satisfied customers are the true testimony of a business that has been in business since 1977.

My Husband and I are still thrilled about the service we got from Buttons
they came on the date they were suppose to with no problems. I would highly recommened this company to anyone.

Button's was the second contractor I contacted. The first missed two appointments!!. I first visited their office location, to get a feel for whether they were a 'back of the garage' operation. They had neat front office with several desks. The receptionist was very polite and directed me to Joe Button. We talked for a few minutes and made an appointment to see what the job entails. He was on time (Good start) and provided me with an estimate of the cost of the job as well as discussing several options and explaining the various energy efficiency rebates. He suggested that I should review it, discuss it with my wife and get back to him. He did not pressure for a sale (good move). We selected Button's and he returned to take final measurements and for us to sign the contract. We agreed on an install date. The day came and his crew showed up on time with all the bits and pieces, completed the removal of the old heating and cooling system, installed the new one and then walked myself my wife through the system showing us how to do the routine maintenance and to answer all our questions. They left the furnace area very tidy and took away all the old components. We were very satisfied with the whole experience. Highly recommend Button's.

We were extremely pleased with the response, the service and the installation of our new furnace and air conditioner. The crew was great. We will definitely recommend this company to others.

The Button's Heating staff made the whole experience very easy. They explained our options, providing us the the information we need to make the best selections for our home. We are very happy with the service they provide and found all their staff very helpful and professional.