Brothers Plumbing Ltd

Plumbing
Toronto ON M6N 2Y8
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Plumbing
Brothers Plumbing Ltd
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72%

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Reviews for Brothers Plumbing Ltd

Average customer rating:
8.1 10 (202 reviews)

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Adrienne in Etobicoke
Adrienne in Etobicoke
5 reviews Toronto, ON
8/10

Plugged drains

Brothers was very good in responding to my initial request. However the woman I spoke with said someone would call me within a few days with an estimate and no one did. I had to call back and while they are not cheap they do good work. Robert and his associate arrived on time. Robert explained things well and provided preventative maintenance suggestions. I liked that he asked if I was satisfied with the service before he left.

Approximate cost of services:
$500.00
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Company Response

Thank you for your review. We try to provide the best service possible and we always try to give advice to help our customers be informed and make the necessary decisions.

Gillian in
Gillian in
1 review Toronto, ON
10/10

broken kitchen pipe

I called Brothers at about 2:30 p.m. and by 4 p.m. my problem was fixed. David did a terrific job in identifying the problem and immediately fixed it. He was polite, efficient and had a good sense of humour. I will definitely refer people to Brothers and will ask for David in the future (if needs be). thank you for the prompt and courteous service.

Approximate cost of services:
$300.00
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Company Response

Thank you for your review. We try our best to service all our customers within a reasonable time. Happy to hear that we could help you and that you were happy with our service.

Deborah in Toronto
Deborah in Toronto
1 review Toronto, ON
10/10

Unclogged the drain

Tony quickly and politely unclogged my kitchen drain and advised me as to how to keep it open.
I was very pleased that my call was answered in short order.
I'll certainly call them the next time I need a plumber!

Approximate cost of services:
$150.00
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Company Response

Thank you for your review. We are trained in the latest techniques to service our customers but we also give advise to prevent problems from recurring. Thank again.

Denise in Etobicoke
Denise in Etobicoke
1 review Toronto, ON
0/10

Flooded Basement & Toilet Parts

Disaster! Basement drain clogged, Brothers snaked drain w/o advising of cost to find out it was city problem, $1000 also while snaking broke the backflow city valve and was fortunate enough that the city fixed it for me free. Then ordered parts for a groaning toilet and prepaid, ($450). I am still WAITING for these parts 4mths later. No follow-up and when I call they say they will phone back. Why do plumbers take advantage of you???? (invoice#30305, Jan 12, 2017)

Approximate cost of services:
$1,446.40
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review. We try to service our customers in a timely manner but sometimes things don't go smoothly and we try to correct these problems as best as we can. The parts you have been waiting for are in and we have arranged to install them as per your schedule. We are sorry for the delay. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Pipe Replacement

Our pipes backed up and the Brothers Plumbing came in to assess what was going on. Through an investigation they discovered tree roots had all but eaten through our clay pipes and replaced the pipes. They worked quickly (opened our basement floor and replaced the whole pipe in 2 days) and cleaned up before they left. I would definitely recommend!

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your review. We have been doing drain work in the Toronto area for 50 years, but it's always nice to hear from a happy customer. Thanks again.

amah in Toronto, Ontario Canada M5R2E2
amah in Toronto, Ontario Canada M5R2E2
3 reviews Toronto, ON
10/10

Plumbing Repair

Raymond and Al from Brothers Plumbing are professional and courteous. They're knowledgeable and skilled at what they do - solving problems and pointing out issues now and in the future. Over the years, Brothers Plumbing has become my go to team for any plumbing issues - big or small.

Approximate cost of services:
$282.50
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Company Response

Thank you for your review. Customer satisfaction is our goal and it's always nice to hear from a satisfied customer such as yourself. Thank you.

john in Toronto
john in Toronto
1 review Toronto, ON
10/10

Raymond and Al did a great job. They explained exactly what they woud do and did it to my complete satisfaction

Raymond and Al showed up on time and did a wonderful job. they answered all are questions and completed the job to our complete satisfaction. I highly recommend Brothers Plumbing.

Approximate cost of services:
$700.00
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Company Response

Thank you for your recommendation. We are always trying to improve our skills to give our customers the best service we can. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Faucet and shower head replacements

Raymond and Al did a great job of replacing an old kitchen faucet that was leaking, as well as an old shower head. They were on time, friendly, helpful, respectful and competent. This was our third time using Brothers Plumbing, and again we were very satisfied with the service.

Approximate cost of services:
$780.00
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Company Response

Thanks for the feedback. We are always trying to improve on our service. Happy to hear you were satisfied with our service. Thank you.

Cathie H. in Mississauga
Cathie H. in Mississauga
8 reviews Mississauga, ON
8/10

Shower faucet

Our shower faucet would not shut off and was leaking water constantly. We contacted Brothers because I was aware of their reputation from previous use and it's difficult to find a reputable plumber. The dispatch service led me on for 24 hours. But eventually Raymond the plumber arrived 24 hours later and did a good job. He was friendly, fast and knowledgeable about his trade. He fixed our problem and gave us advice on other plumbing issues. Although I find this service expensive, I feel they are more trustworthy than other plumbers I've had contact with.

Approximate cost of services:
$350.00
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Company Response

Thank you for your review. We try our best to service our customers in a timely manner and always look for ways to improve our service. Customer satisfaction is our goal.

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Drainage System

My husband and I were shocked when what we thought was a simple clog in our drain pipe turned out to be the equivalent of quadruple bypass surgery on our basement drainage system. We knew we had a problem, but we did not realise the damage that lurked underneath our basement floor - and beyond.
David and Mike in “Truck 33” really saved the day for us. I can’t say enough about this hard-working duo. Not only were they punctual and knowledgeable, but they also worked quickly and quietly for days to repair the damage on both the interior and the exterior of our property. They were approachable and accommodating and, given the mid-February temperatures, we cannot believe how they braved the elements to get the job done. They even installed a backwater device to help prevent future sewage backups, and they telephoned the City of Toronto on our behalf to arrange for a further inspection.
Needless to say, we highly recommend these skillful professionals.

Approximate cost of services:
$10,000.00
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Company Response

Thank you so much for your kind words. We work hard all year round and try our best to do our work as fast and as cleanly as we can. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers. Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing ...
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