The initial assessment was frustrating and cost $400. The plumber walked into the house without putting on booties. He arrived hours after we had agreed and without even looking in our basement, provided verbal a quote of $15,000 and potentially more. I phoned around for comparison quotes and called Brothers for a written quote. They responded at 8 hours later and declined to provide a written quote. We have selected another firm which was highly responsive and professional and in whom we feel much more trust and comfort. It is unfortunate as I had used Brothers for a small job which is why I called them first. For that job I was satisfied although it was expensive.
- Approximate cost of services:
- $15,000.00
- Company Response
We appreciate all feedback, both good and bad. However the description above does not ring true.
Our estimator has worked with us for over 20 years and is very professional, thorough and very respectful of customer's property. He would not just give a price without inspecting the property completely. I have no idea who this customer is and have a strong suspicion it is fraudulent.