Flooded Basement & Toilet Parts
Disaster! Basement drain clogged, Brothers snaked drain w/o advising of cost to find out it was city problem, $1000 also while snaking broke the backflow city valve and was fortunate enough that the city fixed it for me free. Then ordered parts for a groaning toilet and prepaid, ($450). I am still WAITING for these parts 4mths later. No follow-up and when I call they say they will phone back. Why do plumbers take advantage of you???? (invoice#30305, Jan 12, 2017)
- Approximate cost of services:
- $1,446.40
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review. We try to service our customers in a timely manner but sometimes things don't go smoothly and we try to correct these problems as best as we can. The parts you have been waiting for are in and we have arranged to install them as per your schedule. We are sorry for the delay. Thanks again.