Lastman's Bad Boy Superstore

Purchased a 3 PC Frigidaire home appliance at the finch store located in Toronto in 2010. I also purchased Bad Boys Solid Gold 5 YR warranty for an additional fee. Had no problems with any of the appliances, until now. My fridge/freezer is not keeping a cool and cold temperature. I called the Solid Gold warranty on Dec 16th -2013 and told me that a service technician from Home appliance repair will contact me. I did mention that this is a fridge and my food will spoil. A service technician from HAR did call me on Dec 18th in the morning for a service windows of 2 hrs. The service technician showed 45 minutes late. After looking at it he told me that the coil is clogged and they would need to order a new one. Keep in mind this is a fridge/freezer which was noted that this is rush because Christmas is 8 days away, and I need to feed my family. I called the next day on Dec 19th as instructed by the service technician at HAR to see if the part would be in and Rachel at HAR told me that they are awaiting for approval from Bad Boy. So I called Bad Boy to see what is the status, waited 20 mins TWICE to speak to someone in the service department. They told me the account manager Rachel is not in and cannot provide me with an answer. In the meantime my food is spoiling, I can't feed my family and we had to resort to take out. I was notified via email that the part has been approved on the Dec 23rd! Yes people the day before Christmas! The warranty was paid in full, 3 years ago and I am awaiting for an APPROVAL! I waited 8 days for an approval! Since then all my food has spoiled and my wife and I are spending a fortune on take out food for our family. The Service Rep at Bad Boy offered me a $50 gift certificate to spend at BAD BOY. How insulting and rude. I can't believe what this world has come too. You can't find a honest business that still cares about there customers. As of Jan 2-2014 My fridge is still out of order and BAD BOY AND HAR have not claimed responsibility. I will posting this all over the net and if not compensation is offered I will be filing a legal small claims case.

http://www.complaintsboard.com/complaints/bad-boys-furniture-service-c695898.html