READ THE FINE PRINT - No refunds, only a store credit (likely for an item they don't have and you want).
If you're tempted by: End of lease, grand opening or anniversary sales of any sort form this store - get over it and go somewhere else. This location is trapped in a used car sales mentality from the sixties.
My wife and I simply went in to upgrade our kitchen appliances. We did our research and knew what brand, model and price range we were prepared to pay. We picked them out, ordered and paid in full. Simple enough - right?
... WRONG.
I went home and remeasured the fridge opening. Seems I ordered the 33'' when I actually needed the 30''. Easy enough I thought, I'll simply drop by and change the size to the smaller model. The sales agent was the one who actually suggested I double check and call her with the appropriate size - so I did.
This is where the funny business begins. After a lot of " let me talk to my manger type of encounters", it ends with ... it's going to cost you more money - for a smaller fridge??? And, we don't have it in stock, so you'll have to wait an additional couple of weeks for delivery.
Considering I just ordered it 10 hours ago, I didn't think it wouldn't be a problem to simply cancel the order and get a refund. I knew I could get something similar elsewhere. Seems they did too, and that's when the strong arm tactics began.
The first words out of the Manager's mouth were "READ THE FINE PRINT, NO REFUNDS. STORE CREDIT". That's it. Funny thing is, that a store credit would have been fine ... if they had access to the items I wanted to purchase.
The marketplace is large enough to avoid having to be treated like this over new kitchen appliances.
It was truly an eye-opener to me that in this day and age, such 'old world' business ethics are still at play.
Save yourself the aggravation and find a local independent, or try and order direct from the manufacturer. Damn I hate saying that, but really, the service I had over this seemingly simple transaction was beyond slippery.
- Approximate cost of services:
- $3,000.00
- Company Response
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