After the worst move of our entire lives, we were glad to finally be settled into our new place.
More than a month later, my brother's clothes are still on the floor.
Why are my brother's clothes on the floor you ask?
Well, that's because your delivery guys decided to drop off a product that was busted.
It's broken.
It was broken as soon as we opened it - the bottom drawers are completely toast on his dresser.
Did I mention he has progressive Multiple Sclerosis and is clinically blind?
This thing is as good as a dart board, to give you a clear picture.
I paid $50.00 for delivery by the way.
We received this broken dresser on the 21st of April/2013, it is now May 02/2013, that's two weeks by the way, with zero result!
So my mom gets into touch with Rimpi - who tells us a refund is not an option.
She also says she is unable to open the photos that I have sent as a .JPG file over gmail.
I'm sorry, GMAIL and .JPG are one of the most used tools in the Western continent. I also resent a single photo to her and asked her to confirm that she was able to view the attachment - she never replied.
My mom has also spoken with Nittan from the Dundas Street store, on more than one occasion, and could not do anything for us.
...........
THIS is the kind of customer service you get?
WOW, my mind is absolutely blown right now.
I would like this resolved today - I want my money back, for the absolute piece of junk sitting in my brother's room taking space. I also want it picked up, since it was your employees who so kindly dropped it off in it's current condition.
We have been given the runaround, and back and forth, non stop, and I will not be treated like some bum who did not pay for this product.
We paid for this product, I didn't walk out the front door without paying, and this is a democracy.
You delivery a faulty product to a customer, this is the exact result you will get.
Again, I want this resolved in the next 24 hours.
- Approximate cost of services:
- $300.00